Kimberley Ann Treholm
Grand Barachois,NB
Summary
Dynamic professional with a proven track record at H2H PRO, excelling in office administration and customer service. Skilled in coordinating events and managing sensitive information, demonstrating exceptional attention to detail and reliability. Enhanced team productivity through comprehensive training programs, contributing to a positive and efficient work environment.
Overview
17
17
years of professional experience
Work History
Office Manager
H2H PRO
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Resident Assistant
Westford Nursing Home
10.2020 - 06.2024
- Maintained clean, safe, and well-organized patient environment.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Responded to room transfers, incident reports, and maintenance requests.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Assisted residents in preparing for activity and social programs.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Box Office Associate
Grand Theatre Center For The Arts
05.2010 - 10.2015
- Coordinated group sales efforts, offering personalized assistance to large parties attending events together.
- Trained new box office associates on company policies and procedures, contributing to a cohesive team environment.
- Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
- Developed detailed reports on box office sales and trends, providing valuable insights to management for future planning.
- Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
- Organized special events and promotions at the box office, such as ticket giveaways or themed nights, increasing overall audience engagement.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Ensured seamless communication between the box office and other departments within the venue by participating in regular meetings and sharing relevant information as needed.
- Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
- Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Building Maintenance Supervisor
Glenhaven Memorial Gardens
05.2008 - 04.2010
Education
Bachelor of Arts - History
Memorial University of New Brunswick
Fredericton, NB09-1988
Skills
- Customer service
- Mail handling
- Office administration
- Scheduling
- Bookkeeping
- Customer relations
- Event coordination
- Team bonding
- Relationship building
- Multitasking
- Positive attitude
- Reliability
- Attention to detail
- Time management
Languages
English
Native or Bilingual
Timeline
Office Manager
H2H PRO
05.2024 - Current
Resident Assistant
Westford Nursing Home
10.2020 - 06.2024
Box Office Associate
Grand Theatre Center For The Arts
05.2010 - 10.2015
Building Maintenance Supervisor
Glenhaven Memorial Gardens
05.2008 - 04.2010
Bachelor of Arts - History
Memorial University of New Brunswick
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