Frankie Von Dahlen-Klaus
Registered Practical Nurse
Innisfil,ON
Summary
RPN with 5 years of clinical and work experience within multiple diverse healthcare organizations working with acute care, post-op, psychiatric, family medicine and geriatric care. Adept at introducing detailed care plans and coordinating patient care through interdisciplinary collaboration. Demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for post-op, acute care, psychiatric, geriatric and family medicine patients and families.
Overview
5
5
years of professional experience
5
5
Certification
Work History
Registered Practical Nurse/ Clinic Manager
AllMedHealth
Newmarket
08.2022 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
- Budgeted for resources to control expenditures and maximize profits.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Use of master sheet for staff scheduling, budgeting, cash sheet and payroll hours.
- Developed and implemented team-building activities to foster collaboration and improve employee morale.
- Active in the hiring/ firing process
- Responsible for insurance benefits, payroll, inventory, clinic complaints, staff training, and staff scheduling.
- Optimized staff performance through regular evaluations, feedback sessions, and tailored professional development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and mutual respect among staff members.
- Implemented infection control measures to maintain a safe and hygienic clinical setting for both patients and staff.
- Increased patient satisfaction scores by addressing concerns promptly and providing empathetic support during challenging situations.
- Conducted ongoing assessments of clinical workflows to identify areas for improvement or optimization.
- Monitored vital signs and assessed patients regularly, identifying changes in condition and initiating appropriate interventions.
- Ensured timely wound care for patients, reducing the risk of infection and promoting healing.
- Maintained accurate documentation of patient information, treatments administered, and observations made during shifts.
- Assisted physicians during procedures, ensuring a sterile environment and necessary equipment were available as needed.
- Promoted a safe clinical environment by adhering to infection control guidelines and maintaining proper hygiene standards.
- Demonstrated proficiency in various nursing skills such as Intramuscular injections, catheterization, specimen collection, and wound dressing.
- Triaged children/ infants and vaccinated during baby wellness visits.
- Allergy shots, cryotherapy, publicly funded vaccine immunization, travel/flu clinic immunizations, post-op suture/staple removal and wound dressings.
Registered Practical Nurse (student)
South Lake Village
Newmarket, ON
05.2022 - 08.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern
Personal Support Worker
County of Grey
Owen Sound, ON
04.2019 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands and household chores.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Trained and coordinated work of new support workers.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Maintained frequent supervision of residents unable to call for assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conferred with supervisor to discuss patient condition and medical care
- Documented vitals, behaviors and medications in client medical records
Food Service Worker/Bartender
Chesters
Port Elgin, ON
03.2017 - 04.2019
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Science - Registered Practical Nurse
Georgian College
Owen Sound, ON08.2022
Associate of Science - Personal Support Worker
Georgian College
Owen Sound, ON04.2018
High School Diploma -
St. Marys High School
Owen Sound, ON06.2015
Skills
- Monitoring Vital Signs
- Collaboration
- Organization and Time Management
- Teambuilding
- Accurate Documentation
- EMR systems, Accuro, PSS, PCC
- Medical Procedure Preparation
- Intramuscular Injections
- Wound Management
- Medication Side Effect Knowledge
- Managing doctors, appointments, managing schedules
- Infection Control Procedures
- Mental and Physical Assessments
- Acute Care Expertise
- Preventive Health
- Medication Administration
- Strong Clinical Judgment
- Steady hand for injections
- Staff Training and Development
- Budget Administration
- Healthcare Regulations Compliance
Certification
- BLS Training - 2018 to present
- CPR- help first aid 2018 to present
- Food and Safety certification -2018
- WHIMIS - 2018 to present
- Caring for dementia certificate 2019
- Good standing with no limitations with the CNO- current
- Certified by Cutera - c02 laser and TruSculpt ID -2023
- Cybersecurity Training for medical offices
Timeline
Registered Practical Nurse/ Clinic Manager
AllMedHealth
08.2022 - Current
Registered Practical Nurse (student)
South Lake Village
05.2022 - 08.2022
Personal Support Worker
County of Grey
04.2019 - 04.2022
Food Service Worker/Bartender
Chesters
03.2017 - 04.2019
Associate of Science - Registered Practical Nurse
Georgian College
Associate of Science - Personal Support Worker
Georgian College
High School Diploma -
St. Marys High School