Frankie Sanchez

My teams provide mission-critical feedback on products and tooling, monitor performance, analyze data, create and track an array of metrics, build and iterate on systems and processes, and create cross-platform integrations and automations. We advise Operations, Engineering, IT, Analytics, PMO, and Product to continuously improve efficiency and quality.

• Designed, iterated, and ultimately automated deployment of flagship AI Computer Vision product.
• Established first product operations and tooling playbook involving 20 employees across 5 teams.
• Lead special purpose team of 7 subject matter experts across 5 teams, resulting in 79% cost reduction, 88% decreased deployment time, and tripled deployment capacity
• Analyzed contracts and provided recommendations for vendor negotiations.
• Worked with stakeholders to identify hardware, software, and operational changes to greatly improve product performance.
• Advised on product development, providing key insights to improve product efficiency, expedite development, influence product roadmaps, and significantly reduce HITL costs
• Jira & JSD Subject Matter Expert, creating solutions and solving complex issues for multiple cross-functional teams in a fraction of the time.
• Designed innovative automations and cross platform integrations not natively supported.
• Created and iterated on company's Quality Management System (QMS)
• Implemented rigorous quality measures, creating and monitoring new metrics to ensure industry-leading performance.

Identified need and took initiative to become the Atlassian Subject Matter Expert. Built out Atlassian instance from scratch, standardized automation, Jira and Confluence-driven internal product offerings across both Operations and Engineering.

• Built out management- and IC-level dashboards
• Standardized Jira projects across departments
• Created Jira-based scalable internal product offerings.
• Used APIs to build out cross-platform automations and integrations.
• Supported IT Director as company's backup Atlassian instance administrator
• Solved complex platform issues in a fraction of th time previously taken.
• Fluent in advanced JQL

• Established scalable systems & processes for sales, account management, hiring, onboarding, and operations from the ground up
• Assessed client risk tolerance to make suitable financial recommendations.
• Analyzed and customized hundreds of different contracts to meet individual client needs.
• Hired, onboarded, trained, and lead team, including development of interview process and candidate selection system.
• Eliminate redundancies and inefficiencies throughout company to reduce service workload
• Establish and streamline cross-department workflows to improve completion times
• Track quality and profitability for 2 separate entities in service of long-term goals
• Consolidate data from 5 separate sources to monitor quality, growth, and areas of improvement.

• Created and maintained all office systems & processes
• Created training materials for both sales & service teams
• Monitored quality benchmarks to maintain profitability
• Made time-sensitive decisions in absence of owner
• Managed both sales and service team activities & goals