Frankie Poh
Merritt,BC
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
23
23
years of professional experience
Work History
Manager of Operations
Marita Denco Ltd
01.1996 - 01.2019
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor of Science - Electrical Engineer
Sabah Collage Kota Kinabalu Sabah
Malaysia01.1969
Skills
- Logistics Management
- Contract Administration
- Department Oversight
- Inventory Management
- Revenue Generation
- Customer Retention
- Cost Control
- Customer Service Management
- Administrative Management
- Business Forecasting
Languages
English
Professional Working
Timeline
Manager of Operations
Marita Denco Ltd
01.1996 - 01.2019
Bachelor of Science - Electrical Engineer
Sabah Collage Kota Kinabalu Sabah
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