Frankie Hernandez
Bell
Summary
Dynamic and dependable professional with a proven track record at Active Transport, excelling in customer service and time management. Recognized for enhancing client relationships and boosting repeat business through proactive communication. Skilled in problem-solving and advanced planning, consistently delivering exceptional results in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
Active Transport
9350 South Gate, CA
08.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Sales Associate
Forever 21
4861 Firestone Blvd South Gate
09.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Animation And Special Effects
East Los Angeles College
Monterey Park, CA06-2022
Skills
- Positive attitude
- Customer service
- Multitasking and organization
- Time management
- Problem-solving
- Client relationship management
Accomplishments
Started an art vending booth, proactively involved at community events and helping others.
Participated in a public mural display for the el monte district to advocate for environmental awareness during my AP art course.
Directed a short film documented about a house haunting within huntington park for a final project.
Certification
- [DOT] Training - [1 Year]
Languages
Spanish
Limited Working
Interests
- Enjoy participating in all activities for overall physical and mental well-being
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Exploring various forms of art, such as Painting, Photography, and Designing, to nurture creativity and personal growth
- Enjoy hobbies that combine physical activity with outdoor exploration
- Personal Development and Self-Improvement
Timeline
Delivery Driver
Active Transport
08.2023 - Current
Sales Associate
Forever 21
09.2022 - 08.2023
Associate of Arts - Animation And Special Effects
East Los Angeles College