Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Interests
Timeline
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Frankie Hernandez

Bell

Summary

Dynamic and dependable professional with a proven track record at Active Transport, excelling in customer service and time management. Recognized for enhancing client relationships and boosting repeat business through proactive communication. Skilled in problem-solving and advanced planning, consistently delivering exceptional results in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Delivery Driver

Active Transport
08.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Sales Associate

Forever 21
09.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Associate of Arts - Animation And Special Effects

East Los Angeles College
Monterey Park, CA
06-2022

Skills

  • Positive attitude
  • Customer service
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Client relationship management

Accomplishments

Started an art vending booth, proactively involved at community events and helping others.


Participated in a public mural display for the el monte district to advocate for environmental awareness during my AP art course.


Directed a short film documented about a house haunting within huntington park for a final project.

Certification

  • [DOT] Training - [1 Year]

Languages

Spanish
Limited Working

Interests


  • Enjoy participating in all activities for overall physical and mental well-being
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Exploring various forms of art, such as Painting, Photography, and Designing, to nurture creativity and personal growth
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Personal Development and Self-Improvement

Timeline

Delivery Driver

Active Transport
08.2023 - Current

Sales Associate

Forever 21
09.2022 - 08.2023

Associate of Arts - Animation And Special Effects

East Los Angeles College

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Frankie Hernandez