Frankie Gogliettino
Long Beach,CA
Summary
I am a motivated IT and software engineering professional with experience in technology, leadership, hospitality, and senior care. Currently pursuing a Bachelor's degree in Software Engineering (expected November 2027) and certified through the Google IT Support Professional Certificate on Course's. My experience at AccuWeather strengthened my technical, leadership, and problem-solving skills, while my background in hospitality and caregiving taught me the value of communication and adaptability. I'm passionate about technology and hope to help shape the future of the software engineering industry while continuing to learn, grow, and make a meaningful impact.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Concierge
Hilton Hotels Corporation
04.2025 - Current
- Greeted guests warmly, providing personalized service to enhance their arrival experience.
- Coordinated transportation services, arranging shuttles and taxis for seamless guest travel.
- Provided information on local attractions, dining options, and entertainment venues.
Elderly Caregiver
Crown Cove Senior Living
02.2025 - Current
- Supported residents with daily living activities and personal care, enhancing their quality of life.
- Monitored residents' health, promptly reporting changes to nursing staff to ensure timely care.
- Provided companionship and emotional support to residents during activities.
Consumer Service Representative
AccuWeather
11.2023 - 12.2025
- Assisted customers with weather forecast and alert inquiries, ensuring accurate information delivery.
- Collaborated with team members to resolve customer complaints, enhancing overall customer satisfaction.
- Managed incoming calls, providing timely support to users and contributing to a positive service experience.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FL07.2021
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT11.2027
Skills
- Customer service
- Guest relations
- Time management
- Safety procedure
- Telephone etiquette
- Hospitality
- Javascript
- SQL
- Python
- Object-oriented programming
Accomplishments
I completed the Google IT Support Professional Certificate through Coursera, building a strong foundation in IT support, networking, system administration, and cybersecurity, while also earning my California Real Estate License. Over the past five years, I’ve built and marketed multiple business ventures, developed my own coffee brand, and continue working toward opening a coffee shop. These experiences have strengthened my entrepreneurial mindset, creativity, leadership, and problem-solving skills while reinforcing my passion for continuous learning, building meaningful businesses, and creating lasting value for others.
Certification
- CompTIA Security+
- CompTIA A+
- CNA Certification
- SafeServ Certified
- Certifications in CPR and AED
- California Real Estate License
- LinkedIn - Frankie_Gogliettino
Languages
English
Full Professional
Italian
Elementary
Timeline
Concierge
Hilton Hotels Corporation
04.2025 - Current
Elderly Caregiver
Crown Cove Senior Living
02.2025 - Current
Consumer Service Representative
AccuWeather
11.2023 - 12.2025
Bachelor of Science - Software Engineering
Western Governors University
High School Diploma -
Charlotte High School