Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frankie Tiger Francis

Châteauguay

Summary

I aim to apply my skills in oral and written communication, active listening and analytical problem-solving skills, to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Client Sales Representative

Couche Tard
06.2023 - 08.2024
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Computer Helpdesk Technician

TEKsystems
05.2022 - 08.2022
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided basic end-user troubleshooting and desktop support.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Concessions Worker

Cineplex Entertainment
02.2022 - 08.2022
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Intern

Videotron
11.2021 - 12.2021
  • Managed high levels of call flow and responded to employee technical support needs.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Documented support interactions for future reference.

Customer Service Representative

Maxi & Cie
06.2020 - 03.2021
  • Trained new personnel regarding company operations, policies and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Health Sciences

University of Ottawa
Ottawa, ON
04.2026

Vocational Diploma - Computer And Information Systems

Centre De Formation Professionnelle Des Carrefours
Montreal, QC
12.2021

High School Diploma - undefined

École Secondaire Cavelier-De LaSalle
Montreal, QC
06.2021

Skills

  • Computer Configurations
  • Application Support
  • Microsoft Windows and Office
  • Friendly and Patient
  • Organizational Skills
  • Communication
  • Problem solving skills
  • Leadership
  • Hardworking

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Client Sales Representative

Couche Tard
06.2023 - 08.2024

Computer Helpdesk Technician

TEKsystems
05.2022 - 08.2022

Concessions Worker

Cineplex Entertainment
02.2022 - 08.2022

Intern

Videotron
11.2021 - 12.2021

Customer Service Representative

Maxi & Cie
06.2020 - 03.2021

Vocational Diploma - Computer And Information Systems

Centre De Formation Professionnelle Des Carrefours

High School Diploma - undefined

École Secondaire Cavelier-De LaSalle

Bachelor of Science - Health Sciences

University of Ottawa

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Frankie Tiger Francis