Hi, I’m
Frank Alain Ramos Cancino
Montréal,QC
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at SecretsBar, where I spearheaded a team to significantly reduce customer complaints. Expert in liquor, beer, and wine, with a knack for multitasking and fostering teamwork. Achieved streamlined event planning at Mélia International Hotels, boosting efficiency and team productivity.
Overview
18
years of professional experience
Work History
Jack Saloon Crescent
Bartender- Server
04.2024 - 06.2024
Rib N Reef Steakhouse
Bartender- Server
06.2022 - 03.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Service Banquet Hotel Place D'Armes
Bartender - Server
08.2021 - 06.2022
SecretsBar
Customer Service Manager
06.2016 - 06.2022
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Mélia International Hotels
Entertainment Manager
11.2008 - 03.2016
Job overview
- Streamlined event planning processes for improved efficiency and reduced costs.
- Improved team productivity by creating efficient workflows and implementing best practices in project management techniques.
- Led cross-functional teams in the planning and delivery of memorable entertainment experiences.
- Designed visually appealing stage setups, enhancing the overall atmosphere of events.
National Cuban Circus
Magicien and Entertainment
09.2006 - 11.2008
Education
Tourism And Hospitality Institute Habana, Cuba
from Services Management
03.2008
National Circus SchoolHabana, Cuba
Bachelor Of Arts from Arts And Entertainment Management
06.2003
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Languages
English
Full Professional
French
Full Professional
Spanish
Native or Bilingual
Timeline
Bartender- Server
Jack Saloon Crescent
04.2024 - 06.2024
Bartender- Server
Rib N Reef Steakhouse
06.2022 - 03.2024
Bartender - Server
Service Banquet Hotel Place D'Armes
08.2021 - 06.2022
Customer Service Manager
SecretsBar
06.2016 - 06.2022
Entertainment Manager
Mélia International Hotels
11.2008 - 03.2016
Magicien and Entertainment
National Cuban Circus
09.2006 - 11.2008
Tourism And Hospitality Institute
from Services Management
National Circus School
Bachelor Of Arts from Arts And Entertainment Management
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