Frank Zhang
Mississauga,ON
Summary
Third-year university student with extensive experience in customer service, excellent multitasking skills, and knowledge of web design, E-business website management, and social media management. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Sales & Social Media Coordinator
AM Sport
05.2022 - Current
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Training new staff members
- Managing online order
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Assisted in inventory management, conducting regular stock checks and restocking merchandise as needed
Server
Nation Fresh Food
11.2018 - 03.2020
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Digital Enterprise Management
University of Toronto
Toronto, ON06.2025
High School Diploma -
John Fraser Secondary School
Mississauga, ON05.2020
Skills
- Customer Engagement
- Exceptional Customer Service
- Social Content Planning
- Excellent People Skills
- Inventory Control
- Upselling
- Customer Needs Assessment
- Multitasking
Accomplishments
ROPSSAA Badminton Team Tournament Champion - 2017
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales & Social Media Coordinator
AM Sport
05.2022 - Current
Server
Nation Fresh Food
11.2018 - 03.2020
Bachelor of Arts - Digital Enterprise Management
University of Toronto
High School Diploma -
John Fraser Secondary School
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