Frank Wright

- Educated customers about product features and benefits to aid in selecting best options for each individual's needs

- Created and delivered quotations working with decision makers in the print industry.

- Closed deals and followed up with clients until final production completion to ensure 100% satisfaction.

- Supported the evaluation of new products and provided clinical feedback to marketing and engineering.

- Worked closely with Account Manager in generating increased sales by building a strong rapport with clients, assessing their needs and making recommendations to suit their requirements best, often times created upselling opportunities

- Resolved customer concerns with a sincere and empathetic approach

- Generated significant leads via email contact, phone calls, the use of Scott's directory, customer word of mouth and reputation in the industry

- Cultivated professional and long lasting client relationships by identifying needs and providing first class, quality solutions

- Grew business from $350,000 to $8 Million annually

- Created custom price listing method

- Presented quotes in person

- Responded to customer queries/concerns and resolved issues effectively due to my detailed understanding of complex equipment manufactured "in-house"