Frank Williams
Kelowna,BC
Summary
- Adept at enhancing customer experiences and streamlining operations.
- Leveraged customer service and SQL skills to improve guest satisfaction at McDonald's and the Breslin Center.
- Specialized in safety awareness and database management.
- Contributed significantly to creating a positive and secure environment.
- Demonstrated flexibility in meeting diverse needs.
Overview
1
1
year of professional experience
Work History
Crew Member
Mcdonald's
East Lansing, Michigan
05.2022 - 08.2022
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Wiped down tables and equipment, swept and refilled stock.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Customer Service Team Member
Breslin Center (Michigan State University)
East Lansing, Michigan
01.2022 - 04.2022
- Collected feedback from guests after the event was over.
- Responded promptly to requests from guests or staff members for assistance or information.
- Processed admission payments and provided tickets.
- Checked tickets at the entrance of the stadium to ensure only authorized personnel were allowed access.
- Worked closely with security personnel to ensure safety of everyone present at the venue.
Education
Bachelor of Science - Computer Science
University of British Columbia
Kelowna, BC04-2027
Bachelor of Science - Computer Engineering
Michigan State University
East Lansing,MI, United StatesSkills
- Customer engagement
- Assertiveness
- Safety awareness
- Point-of-sale system
- Flexible schedule
- Customer service
- Cash handling
- Hospitality service expertise
- Advanced SQL
- Database management
Timeline
Crew Member
Mcdonald's
05.2022 - 08.2022
Customer Service Team Member
Breslin Center (Michigan State University)
01.2022 - 04.2022
Bachelor of Science - Computer Science
University of British Columbia
Bachelor of Science - Computer Engineering
Michigan State University
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