Frank Ventimiglia
Palm Springs
Summary
Dynamic and adaptable professional with a proven track record, adept at resolving customer complaints and ensuring high satisfaction. Skilled in shipping & receiving, customer service and adept at task prioritization. Demonstrates dependability and flexibility, excelling in fast-paced environments and consistently meeting employer expectations.
Overview
7
7
years of professional experience
Work History
Tool Rental Associate
Home Depot
Hamilton
11.2022 - Current
- Resolved customer complaints promptly with professionalism and courtesy.
- Assisted customers with selecting tools and equipment based on their individual needs.
- Collected payment by processing credit card transactions.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Responded to technical issues by troubleshooting and resolving problems.
- Oversaw maintenance, appearance and performance of company vehicles.
- Explained policies and reviewed documentation to obtain signatures.
- Ensured that all equipment was clean, maintained, tested and in safe working condition before renting it out.
Warehouse Associate
Netflix
Bordentown
04.2020 - 09.2023
- Maintained accurate inventory records through manual and computerized systems.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Assisted in packaging and labeling of products for shipment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Communicated effectively with team members on matters related to work assignments.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Received deliveries, scanned packages, and updated orders in internal database.
Best Western Hotels
Front Desk Position
Boardentown
02.2019 - 04.2020
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Reservations, Check In/Out, Customer Service
Pottery Barn
William Sonoma Inc - Pottery Barn
Princeton
01.2018 - 12.2019
Education
Associate of Arts - Audio Recording
Institute of Audio Research
New York, NY06-1994
Skills
- Reservations
- Rental agreement
- Cancellations
- Merchandise display maintenance
- Task prioritization
- Cash and credit card transactions
- Rental reservations
- Dependability
- Adaptability and flexibility
References
References available upon request.
Timeline
Tool Rental Associate
Home Depot
11.2022 - Current
Warehouse Associate
Netflix
04.2020 - 09.2023
Best Western Hotels
Front Desk Position
02.2019 - 04.2020
Pottery Barn
William Sonoma Inc - Pottery Barn
01.2018 - 12.2019
Associate of Arts - Audio Recording
Institute of Audio Research
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