Frank Ude
Orillia,ON
Summary
A welcoming, personable individual with well-developed hospitality skills. Handle high-pressure situations with undeniable grace and poise. Experienced with Europe-based airlines as a valued cabin crew member. Energetic and strive in a multicultural environment as a multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient, and dedicated to a team-driven environment. Driven and never settle for less.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Norwegian Air Shuttle
2022.03 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Resolved passenger conflicts and medical emergencies during flights.
- Taking proper care of passengers
- As cabin crew, part of the job is to ensure passengers arrive safely and happily at their destination.
Train Attendant
MTR Märlartåg
2021.09 - 2022.03
- Explained rules to passengers and helped correctly transfer between lines.
- Responded to transportation questions and requests for information from children and parents.
- Facilitated optimal seating arrangements to maintain compliance standards.
- Provided customers with information on routes, timetables or concourses.
Care Assistant
Vardaga Villa Hovstalet
2018.06 - 2020.09
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Kristine High School
Falun DarlanaSocial Service Worker
Georgian College of Applied Arts And Technology
Orillia, ONSkills
- People person
- Customer Assistance
- Strong Work Ethic
- Guest Satisfaction
- Language skills
- Customer Service
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Full Professional
Swedish
Native or Bilingual
Timeline
Flight Attendant
Norwegian Air Shuttle
2022.03 - Current
Train Attendant
MTR Märlartåg
2021.09 - 2022.03
Care Assistant
Vardaga Villa Hovstalet
2018.06 - 2020.09
High School Diploma -
Kristine High School
Social Service Worker
Georgian College of Applied Arts And Technology
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