Frank Uche Anyanwu
Winnipeg
Summary
Knowledgeable and dedicated customer service professional with 5 years of experience in Sales, Finance, and Marketing. Solid team player with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Developed skills in leadership and team coordination within collaborative environment, ready to transition into new field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Service Volunteer
Dunamis Home Church Fellowship
05.2025 - Current
- Strengthened relationships between residents by hosting monthly meetings and providing opportunities for feedback and discussion.
- Championed volunteer programs that led to increased participation from community members in various projects.
- Promoted a sense of unity among diverse populations within the community through inclusive programming and activities.
- Developed and managed social media channels to keep community members informed about upcoming events, news, and resources.
Collections Advisor (Credit Card, Mortgage & Etc)
RBC Royal Bank
11.2023 - 05.2025
- Documented collection efforts thoroughly, using established policies and procedures.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking, and cash transactions.
Digital Interaction Advisor
RBC Royal Bank
12.2022 - 11.2023
- Provided technical support for customers using digital platforms, troubleshooting problems and responding to inquiries in a timely manner.
- Created detailed documentation on best practices for customer interactions through digital channels.
- Developed training materials related to customer interactions through various digital channels.
Client Advisor
RBC Royal Bank
06.2022 - 12.2022
- Opened new accounts according to laid down rules and guidelines.
- Informed and suggested new banking products to customers.
- Assessed client's viability for financial services and facilitated closings and referrals.
- Assisted customers in depositing and withdrawing cash.
Scheduling Coordinator
CBI Health
03.2022 - 06.2022
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
Bachelor of Arts - Theatre Arts
University of Winnipeg
Winnipeg, MB10.2022
Skills
- Complaint Resolution
- Digital Customer Support
- Customer Dispute Resolution
- Information Collection
- Financial Products Knowledge
- Collections Regulatory Guidelines
- Repayment Negotiations
- Problem Solving
- Call center experience
- Client relations
Languages
English: Full Professional
Ukrainian: Full Professional
Russian: Full Professional
Certification
- Dunamis International Gospel Center Leadership Certificate
- Dunamis International Gospel Center Foundation Class for Leaders
Timeline
Community Service Volunteer
Dunamis Home Church Fellowship
05.2025 - Current
Collections Advisor (Credit Card, Mortgage & Etc)
RBC Royal Bank
11.2023 - 05.2025
Digital Interaction Advisor
RBC Royal Bank
12.2022 - 11.2023
Client Advisor
RBC Royal Bank
06.2022 - 12.2022
Scheduling Coordinator
CBI Health
03.2022 - 06.2022
Bachelor of Arts - Theatre Arts
University of Winnipeg
Dunamis International Gospel Center Leadership Training
Beyond my professional experience, I actively lead and mentor in community initiatives, demonstrating leadership, teamwork, and problem-solving skills. I am multilingual in English, Ukrainian, and Russian, enabling effective communication with diverse clients. My volunteer work and projects show my commitment to making a positive impact, bringing creativity, initiative, and a collaborative mindset to any team.
Similar Profiles
Okechukwu Abaraonye StephenOkechukwu Abaraonye Stephen
Head Child Care Group at Dunamis International Gospel ChurchHead Child Care Group at Dunamis International Gospel Church
ELBERT HAMILTON JR.ELBERT HAMILTON JR.
Executive Pastor at Loving Word Fellowship Church (St. Stephen Missionary Baptist Church of Houston, Incorporated)Executive Pastor at Loving Word Fellowship Church (St. Stephen Missionary Baptist Church of Houston, Incorporated)
K. McKenzie CardwellK. McKenzie Cardwell
Executive Director at Fellowship Home at Meriwether - The Fellowship FamilyExecutive Director at Fellowship Home at Meriwether - The Fellowship Family
OMOLABAKE GANIYUOMOLABAKE GANIYU
Technical Support Representative at ConcentrixTechnical Support Representative at Concentrix
Marc CarneyMarc Carney
Clinical Resource Nurse at Shared HealthClinical Resource Nurse at Shared Health