Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Frank Robinson

Kapuskasing,ON

Summary

Dynamic IT professional with extensive experience at Freeman Health System, excelling in network security and incident resolution. Proven track record in managing IT infrastructure and enhancing client relationships. Adept at problem-solving and project management, delivering efficient solutions that minimize downtime and optimize performance. Committed to driving operational excellence and client satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Managed Service Provider

Wise Bear Technical Innovations
Kapuskasing, Ontario
07.2023 - Current
  • Ensured efficient operation of IT infrastructure, including hardware, software, and network equipment
  • Provided technical support to users, swiftly addressing issues and troubleshooting problems
  • Implemented security measures to safeguard client data against threats, including network monitoring and user authentication
  • Managed cloud systems for storage, backup, and disaster recovery solutions
  • Developed IT plans and roadmaps aligned with client business objectives
  • Maintained open communication with clients to address needs and strengthen relationships
  • Resolved technical incidents promptly, minimizing disruption to operations
  • Monitored IT system performance and delivered status reports to clients

Network Engineer

Freeman Health System
Joplin, MO USA
07.2019 - 07.2021
  • Developed network architectures and configured devices, including routers, switches, and firewalls
  • Implemented security measures to protect data and prevent unauthorized access
  • Installed new hardware and software while maintaining existing networks through regular updates
  • Identified and resolved network issues, addressing connectivity problems and security breaches
  • Tracked network performance to identify bottlenecks and optimize resource allocation
  • Collaborated with IT staff, users, and vendors to ensure seamless network functionality
  • Maintained accurate documentation of network configurations and operational procedures

Help Desk Team Lead

Freeman Health System
Joplin, MO USA
07.2012 - 07.2019
  • Supervised and trained help desk staff on IT support processes and procedures
  • Managed work assignments and schedules, ensuring optimal coverage for issue resolution
  • Monitored performance metrics, identified trends, and reported service levels to management
  • Acted as point of escalation for complex issues, ensuring timely resolution and communication
  • Implemented workflow improvements to enhance efficiency and effectiveness of help desk operations
  • Delivered excellent customer service by addressing inquiries and resolving issues promptly
  • Provided technical support, including troubleshooting and diagnosing IT related problems
  • Recommended budgetary allocations for service enhancement and growth initiatives

Education

Associate of Science - Computer Systems And Network Technologies

Vatterotte College
Joplin Missouri
10-2010

Skills

  • IT infrastructure management
  • Network security
  • Incident resolution
  • Help desk supervision
  • Project management
  • Time management
  • Client relationship management
  • Problem solving
  • Communication skills

Certification

  • CompTia A+

References

Ann Marie Leblanc – 42 Murdock St., Kapuskasing, ON (705) 367-0424

Lorraine Lafontaine – 149 Brunetville St., Kapuskasing, ON (705) 470-2003

Walter Chmilewski – 21 Highway 11, Fauquier, ON (705) 347-0253

Timeline

Managed Service Provider

Wise Bear Technical Innovations
07.2023 - Current

Network Engineer

Freeman Health System
07.2019 - 07.2021

Help Desk Team Lead

Freeman Health System
07.2012 - 07.2019

Associate of Science - Computer Systems And Network Technologies

Vatterotte College

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Frank Robinson