Frank Reddy
Toronto,Ontario
Summary
Adaptable, educated in Pakistan, teacher, diverse work roles, Microsoft certified, bilingual, community involvement, seeks Customer Service role in banking or retail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Casual Team Member
Sure Fit Placement Services
08.2021 - Current
- Successfully managed night and day shifts, effectively unloading transport trailers, and processing and repacking merchandise.
- Demonstrated exceptional work ethic and commitment by working around the clock to ensure timely and accurate merchandise handling.
- Collaborated closely with team members to maintain a smooth flow of operations and contribute to overall operational efficiency.
- Executed tasks with precision and attention to detail, meeting quality standards while adhering to tight deadlines.
Primary School Teacher
ABC Public School
07.2017 - 06.2021
- Designed daily lesson plans customized to student needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
Server
The Hot Table
12.2016 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Tour Guide
National Museum
04.2016 - 07.2016
- Guided groups of up to 20 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Education
High School Diploma -
Mid-Town Boy’s Academy
Islamabad, Pakistan04.2017
Bachelor of Arts - General Arts
State University
Karachi, Pakistan07.2014
Skills
- Cash Handling
- Customer Service
- Visual Merchandizing
- Communication
- Problem Solving
- Attention to Detail
- Adaptability
- Team Collaboration
- Product Knowledge
Certification
Level 1 Microsoft Certification
a Level 1 Microsoft Certification
Level 1 Microsoft Certification demonstrates a foundational understanding of Microsoft tools and technologies being certified for, such as Microsoft Office applications, Windows operating systems, or other Microsoft software products.
Additional Information
Language Proficiency and Translation Experience:
Possesses strong language skills and has applied this proficiency through periodic translation support for Hakim-Franklin Barristers & Solicitors, an immigration law firm
Timeline
Casual Team Member
Sure Fit Placement Services
08.2021 - Current
Primary School Teacher
ABC Public School
07.2017 - 06.2021
Server
The Hot Table
12.2016 - 01.2017
Tour Guide
National Museum
04.2016 - 07.2016
High School Diploma -
Mid-Town Boy’s Academy
Bachelor of Arts - General Arts
State University
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