Frank Moreno
San Jacinto
Summary
Dynamic Shift Lead at Soboba Economic Development Corporation with a strong focus on customer service and employee training. Successfully enhanced team performance and resolved conflicts, ensuring a welcoming atmosphere. Proven expertise in cash handling and decision-making, driving operational excellence and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Lead
Soboba Economic Development Corporation
02.2023 - 03.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Education
High School Diploma -
Alta Vista Innovation High School
San Jacinto, CA07-2022
Skills
- Customer service focus
- Employee training
- Team motivation
- Sales proficiency
- Rules enforcement
- Conflict management
- Knowledge sharing
- Decision-making capacity
- Positive attitude
- Cash handling
Timeline
Shift Lead
Soboba Economic Development Corporation
02.2023 - 03.2025
High School Diploma -
Alta Vista Innovation High School
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