FRANK MOORE SR.
Sacramento
Summary
Dynamic Business Office Manager with proven expertise at Windsor Elk Grove Care Center, excelling in financial reporting and accounts reconciliation. Adept at strategic planning and vendor management, I drive operational efficiency and enhance customer service. Recognized for leadership and problem-solving skills, I ensure compliance and optimize billing processes for improved revenue cycle management.
Overview
15
15
years of professional experience
Work History
BUSINESS OFFICE MANAGER
Windsor Elk Grove Care Center
Elk Grove
12.2023 - Current
- I am responsible for the overall function of the business office/account receivable.
- Consult and collaborate with various department heads to prevent potential errors within the accounts.
- Conduct triple check.
- Reconcile accounts and provide financial reports to the administrator.
- Obtain authorizations from various insurance companies.
- Carry out collection calls.
- Maintain residents’ trust accounts.
- Data input and account reconciliation.
BUSINESS OFFICE MANAGER
Eskaton Care Center Manzanita
Carmichael
07.2022 - 09.2023
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Processed the residents’ claims and followed up on all billing and collection from all payer sources.
- I timely input data within the accounting systems at the facility, and other systems which interfaced with the home office.
- I maintained the census and financial reports, completed the patients’ Medicaid applications and re-determinations, managed Social Security funds, and processes.
- I monitored services provided and processed reimbursable accounts.
- I managed the facility and residents’ petty cash and credit card payments.
- Consulted with department heads to resolve errors within the accounts.
- I reconciled the accounts and provided financial reports to the administrator.
- Maintained the records for the trust accounts and managed the residents’ account receivable statements.
- Interacted with the residents and families for prompt payment of claims.
- Prepared and submitted reports on a timely basis as required by the state.
NOTARY PUBLIC/CERTIFIED LOAN SIGNING AGENT
Accurate Notary and Loan Signing Services
Sacramento
10.2017 - 07.2022
- I was a self-employed Notary Signing Agent.
- I have specialized training in handling loan document signings.
- I work with banks, Title companies, and signing services to deliver loan documents to borrowers, oversee the signing and return the documents for processing.
- Make sure that all documents are properly signed and notarized.
Business Office Manager
Eagle Crest Skilled Nursing
Carmichael
01.2015 - 10.2017
- I was responsible for accounts payable and receivable.
- I processed the invoices for timely payments.
- Created and processed claims for payments.
- Input payments to the residents' accounts.
- Performed account reconciliations for accuracy.
- Complete billings and collections.
- Maintained patients, trust accounts.
- Reviewed invoices for accuracy to identify cost savings.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
Administrator in Training (AIT)
Double Tree Post-Acute Care Center
Sacramento
03.2013 - 06.2014
- In consultation with my preceptor, I was responsible for overseeing the day-to-day activities of the facility.
- I worked in various departments as part of my training to get an understanding of those departments.
- I interacted with the state surveyors, wrote plans of corrections, sat in budget and census calls, and many more.
Admission Director/ Business Office Manager
Double Tree Post-Acute Care Center
Sacramento
01.2012 - 03.2013
- I was responsible for marketing our skilled nursing facility to attract the services of those who were looking to place their loved ones into a skilled nursing facility.
- I called the discharge planners at local hospitals.
- I promoted the facility for clinical excellence, leadership, and amenities, working hand in hand with the Marketing Director.
- I was required to establish a physician and/or hospital network within the geographical radius of the facility.
- I was responsible for census and business development.
- In consultation with DON, I reviewed the referrals of potential residents to see if they are appropriate for admission to the facility.
Business Office Director
Excell Healthcare Center
Oakland
06.2010 - 02.2012
- Worked with insurance carriers to solve problems with coverage and payments.
- I was responsible for the day-to-day activities of the office.
- I processed the residents’ claims and followed up on all billing and collection from all payer sources.
- Timely input data within the accounting systems at the facility, and other systems which interfaced with the home office.
- Maintained census and financial reports.
- I completed the patients’ Medicaid applications and re-determinations, managed Social Security funds, and processes.
- I monitored services provided and processed reimbursable accounts.
- I managed the facility and residents’ petty cash and credit card payments.
- I consulted with department heads to resolve errors within the accounts.
- I reconciled the accounts and provided financial reports to the administrator.
- I maintained the records for the trust accounts and managed the residents’ account receivable statements.
- I interacted with the residents and families for prompt payment of claims.
- Prepared and submitted reports on a timely basis as required by the state.
Education
MBA - Business Administration and Management
University of Phoenix
Fremont, CA07-2011
BBA - Business Management
African Methodist Episcopal University
Monrovia, Liberia03-2001
High School Diploma -
Jimmy Jolocon High School
Monrovia, Liberia06-1996
Skills
- Human resources management
- Leadership
- People skills
- Data entry
- Organizational skills
- Finance analysis
- Customer focus/service
- Quality assurance
- Strategic planning
- Risk management
- Managing diversity
- Action orientation
- CRM and office management software
- Business operations management
- Proposal writing
- Computer literacy
- Office
- Quick book
- Complex problem solving
- Technical Proficiency
- Team building
- Hiring
- Training
- Billing management
- Accounts payable
- Vendor management
- Regulatory compliance
- Customer service
- Insurance authorizations
- Financial reporting
- Data reconciliation
- Accounts receivable
Timeline
BUSINESS OFFICE MANAGER
Windsor Elk Grove Care Center
12.2023 - Current
BUSINESS OFFICE MANAGER
Eskaton Care Center Manzanita
07.2022 - 09.2023
NOTARY PUBLIC/CERTIFIED LOAN SIGNING AGENT
Accurate Notary and Loan Signing Services
10.2017 - 07.2022
Business Office Manager
Eagle Crest Skilled Nursing
01.2015 - 10.2017
Administrator in Training (AIT)
Double Tree Post-Acute Care Center
03.2013 - 06.2014
Admission Director/ Business Office Manager
Double Tree Post-Acute Care Center
01.2012 - 03.2013
Business Office Director
Excell Healthcare Center
06.2010 - 02.2012
MBA - Business Administration and Management
University of Phoenix
BBA - Business Management
African Methodist Episcopal University
High School Diploma -
Jimmy Jolocon High School
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