Summary
Overview
Work History
Education
Skills
References
Trade Union Elected Positions
Relevant Skills And Abilities
References
Timeline
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Frank Mentes

Frank Mentes

Regina,SK

Summary

Results-driven Labor Relations Officer with over ten years of experience in labor relations, focusing on organizational alignment and enhancing employee experience. Demonstrated expertise in collective bargaining, grievance administration, and conflict resolution, effectively managing disputes and advocating for occupational health and safety. Proven track record of fostering strong relationships with diverse stakeholders to support organizational objectives.

Overview

16
16
years of professional experience

Work History

Member Services Officer

University of Regina Faculty Association
10.2013 - 06.2023
  • General administration of collective agreements (with Campion College, First Nations University, Luther College and University of Regina) including interpretation of language; advising and representing members in all aspects of day-to-day labour relations issues;
  • Informal conflict and dispute resolution;
  • Drafting of formal grievances and the presentation of such grievances to all levels of management as required;
  • Significant involvement in bargaining and development of bargaining strategies
  • Research and reporting of statistics; and providing required support to senior officers and various committees demonstrating leadership skills
  • Superior interpersonal skills and sound judgment in a variety of difficult situations
  • Responsible to act as a consultant to the Executive Committee, and
  • Oversee and act as a support to URFA general meetings/conferences/workshops and standing committees.

Senior OHS Consultant

SaskGaming
11.2010 - 10.2013
  • Responsible for development, implementation, evaluation and audits of the SaskGaming OHS program;
  • Consults with operations and corporate staff to ensure regulatory requirements are met and provides advice on health, safety and prevention initiatives;
  • Provides expert advice in OHS areas. Facilitates and/or resolves occupational health and safety issues;
  • Coordination and development of occupational health and safety programs;
  • Conduct occupational health & safety program training needs assessments;
  • Collaborates with Return-to-Work Consultant to support return-to-work programs

Labour Relations Consultant

SaskGaming
07.2008 - 11.2010
  • Assist in the planning, coordination and implementation of employee and labour relations services for Saskatchewan Gaming Corporation.
  • Provide technical expertise and knowledge related to contract interpretation, disciplinary matters, grievance administration interpretation and application of employment legislation
  • Advise and assist supervisors and managers in the interpretation and application of human resource policies and programs, provides interpretation of provincial legislation and collective bargaining agreements.
  • Investigates, prepares management’s responses and makes recommendations on grievances; prepare and assist in the preparation of grievance arbitration

CUPE Staff Education Representative

CUPE
07.2007 - 12.2007
  • Coordination and delivery of CUPE educational modules, including set up of facilitators to instruct members
  • Conduct CUPE training needs assessments.
  • Develop CUPE resource materials.
  • Deliver informational sessions and formal training sessions.

Education

Saskatchewan Supervising for Safety -

SaskLabour/OHS
07.2013

OHS Practitioner Applied Certificate -

SIAST
07.2012

Saskatchewan Workplace Inspections -

WorkSafe Sask
07.2011

Saskatchewan Incident Investigations -

WorkSafe Sask
07.2011

Saskatchewan WHMIS -

WorkSafeSask
07.2011

Due Diligence -

Sask Safety Council
07.2011

Health and Safety for Senior Executives -

OLE Enterprises
07.2011

Fire Safety/Extinguisher Training -

Haztech
07.2011

Saskatchewan First Aid -

St John’s Ambulance
07.2011

TDG Train – the – Trainer -

SIAST
01.2011

Professional Management Certificate -

University of Regina
01.2009

Skills

  • Excellent written and oral communication skills
  • Research and analytics
  • Collective bargaining
  • Dispute resolution
  • Arbitrations
  • Labour Relations Board (LRB) matters
  • OHS advocacy
  • LTD advocacy
  • WCB advocacy
  • OHS management programs
  • Duty to Accommodate
  • Educational module design
  • Corporate policy development
  • Analytical abilities
  • Office 365 proficiency
  • Database proficiency
  • Internet proficiency
  • Virtual meeting technologies
  • Spreadsheet software
  • Electronic Mail
  • Electronic scheduler
  • General office equipment
  • Independent work
  • Multi-tasking
  • Attention to detail
  • Functional relationship building
  • Mediation
  • Confidentiality
  • Credit analysis
  • Up-selling strategies
  • Loan processing
  • Customer retention
  • Patience and tolerance
  • Customer retention mastery
  • Cross-selling techniques
  • Policy adherence
  • Document verification
  • Branch operations
  • Marketing support
  • Financial literacy
  • Transaction processing
  • Cash handling expertise
  • Customer service
  • Product education
  • Feedback collection
  • Data entry
  • Receiving support
  • Call metrics
  • Quality assurance controls
  • Remote office availability
  • Merchandise orders and exchanges
  • Multi-line phone talent
  • Translation and interpretation services
  • Social perceptiveness
  • Understanding customer needs
  • Professional telephone demeanor
  • Estimating
  • Shipping procedures
  • Service upselling
  • Product knowledge
  • Account reconciliation
  • Customer relationship management
  • Conflict resolution
  • Grievance administration
  • Labour negotiations
  • Policy interpretation
  • Research analysis
  • Calm and professional under pressure
  • Warehousing functions
  • Product and service sales
  • Call documentation
  • Telemarketing
  • Netsuite ERP
  • Product sales
  • In-store support
  • Direct sales
  • POS systems expert
  • Problem-solving
  • Resourcefulness
  • Account updates
  • Member account management
  • Store maintenance
  • Multi-line phone systems
  • Professionalism
  • Database management
  • Business development understanding
  • Customer retention strategies
  • Process transactions
  • Quality assurance
  • Sales quota achievement
  • Customer relations
  • Upselling techniques
  • Customer care experience
  • Sales techniques
  • Data management
  • Outstanding time management skills
  • Problem solving
  • Interpersonal skills

References

I would be pleased to forward references upon request, and am available for an interview at your convenience.

Trade Union Elected Positions

  • CUPE 650 Local President
  • Chair, CUPE Provincial Education Workers Steering Committee
  • CUPE Saskatchewan Division Vice President
  • Saskatchewan Federation of Labour Vice President - CUPE
  • CUPE National Executive Regional Vice President

Relevant Skills And Abilities

Excellent written and oral communication skills, typically demonstrated by preparing member-employer communication, grievance file documentation, facilitating workshops and oral arguments., Proven experience in providing research and analytics to leadership stakeholders., Experienced in multiple collective bargaining rounds in the public sector, as both lead negotiator, or as a staff resource. Experienced in dispute resolution, including Arbitrations and LRB matters, I’ve sat as an employee rep on arbs and have presented Union side arguments to the LRB., Represented workers at various other tribunals, including WCB, and EI appeals., Specializing in OHS, LTD, WCB advocacy and representation to ensure employee safety at work is paramount., Created and implemented OHS management programs., Thorough knowledge of the Duty to Accommodate, in principle as well as in the legal context., Have facilitated dozens of training modules for employees and management staff on numerous labour relations matter. Always highly rated as a facilitator., Designed and delivered educational modules, including Safety Law, Labour Relations and Psychological Harassment, many job specific mini-training modules., Developed corporate policies and procedures for Crown Government operations., Demonstrated analytical abilities translating into defining and identifying needs, through assessments and risk analysis., Proficient using Office 365, required databases and the Internet and virtual meeting technologies., Spreadsheet software., Electronic Mail., Electronic scheduler., General office equipment., Ability to work independently, multi task responsibilities and projects. Very punctual and reliable, calmly and effectively handle rush situations and meet deadlines., Able to pay close attention to detail and ensure accuracy., Proven track record establishing and maintaining functional relationships with internal and external stakeholders., Superior conflict resolution skills, including mediation., Able to keep confidentiality.

References

References available upon request.

Timeline

Member Services Officer

University of Regina Faculty Association
10.2013 - 06.2023

Senior OHS Consultant

SaskGaming
11.2010 - 10.2013

Labour Relations Consultant

SaskGaming
07.2008 - 11.2010

CUPE Staff Education Representative

CUPE
07.2007 - 12.2007

Saskatchewan Supervising for Safety -

SaskLabour/OHS

OHS Practitioner Applied Certificate -

SIAST

Saskatchewan Workplace Inspections -

WorkSafe Sask

Saskatchewan Incident Investigations -

WorkSafe Sask

Saskatchewan WHMIS -

WorkSafeSask

Due Diligence -

Sask Safety Council

Health and Safety for Senior Executives -

OLE Enterprises

Fire Safety/Extinguisher Training -

Haztech

Saskatchewan First Aid -

St John’s Ambulance

TDG Train – the – Trainer -

SIAST

Professional Management Certificate -

University of Regina
Frank Mentes