Frank Loerke
Langley,British Columbia
Summary
Dynamic and results-oriented professional with a proven track record in technical support and personnel management. Excelled at Uhaul of North Seattle by streamlining support processes and enhancing team efficiency. Demonstrates exceptional analytical thinking and cross-cultural communication skills. Holds a strong background in security protocols and first aid, underpinned by a commitment to excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Field Computer Support Technician
Uhaul of North Seattle
07.2018 - 12.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Corporal
United States Marine Corps
08.2011 - 08.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Executed directives from command center with necessary timeliness and efficiency.
- Applied first aid to squad members during training evolutions.
Education
No Degree - Computer Science
Bellingham Technical College
Bellingham WANo Degree - Tatcial Switchboard Operator
Marine Corps Communications Electronics School
Twentynine Palms California05-2012
Skills
- Cross-cultural communication
- First Aid Training
- Security clearance
- Personnel Management
- Mediate disputes
- Analytical Thinking
- Active Listening
- Network Security
- System Administration
Timeline
Field Computer Support Technician
Uhaul of North Seattle
07.2018 - 12.2022
Corporal
United States Marine Corps
08.2011 - 08.2015
No Degree - Computer Science
Bellingham Technical College
No Degree - Tatcial Switchboard Operator
Marine Corps Communications Electronics School
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