FRANK KING
Toronto,Canada
Summary
Assessment professional with deep experience in managing evaluation processes and driving impactful outcomes. Strong focus on team collaboration and achieving results. Skilled in data analysis, project management, and stakeholder communication. Reliable and adaptable to changing needs, ensuring consistent performance and continuous improvement.
Results-driven assessment professional equipped to enhance and streamline evaluation processes. Adept at implementing strategies that improve accuracy and efficiency while maintaining high standards. Proven ability to collaborate with teams and adapt to changing requirements, showcasing strong analytical and organizational skills.
Overview
12
12
years of professional experience
Work History
Equity Assessment Manager
Don Valley Volkswagen
11.2023 - 01.2025
- Presented assessment findings in a clear and concise manner to stakeholders, effectively communicating the impact of results on business objectives.
- Developed comprehensive assessment plans for improved performance measurement and analysis.
- Incorporated feedback from various sources to enhance the overall quality of assessment projects, resulting in more reliable data collection and improved decision-making processes.
- Oversaw budget allocations for assessment projects while maintaining cost-efficiency without sacrificing quality or accuracy of evaluations conducted.
- Ensured compliance with industry standards by regularly reviewing existing policies and updating them as needed to maintain relevancy in a dynamic environment.
- Evaluated the effectiveness of various training programs through consistent monitoring and analysis, leading to strategic improvements in course content delivery.
- Implemented customized assessment tools to accurately measure individual competencies and skillsets.
Assistant Manager
Jaguar Landrover Thornhill
03.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Equity Assesment Manager
Richmond Hill Toyota
07.2019 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Financial Services Manager
Prima Mazdda
11.2017 - 06.2019
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Coordinated efficient department operations by effectively supervising employees, delegating assignments and personally handling routine and advanced problems.
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Provided expert guidance on tax planning strategies, maximizing deductions and minimizing liabilities for clients.
- Established and enforced operational policies and procedures to maintain efficient and effective accounting operations.
- Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
- Developed strong relationships with clients, leading to increased referrals and business growth.
Financial Services Manager
Aurora Toyota
06.2013 - 10.2017
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Coordinated efficient department operations by effectively supervising employees, delegating assignments and personally handling routine and advanced problems.
- Streamlined financial reporting processes for improved efficiency and accuracy.
Education
Automotive Certification Omvic - Omvic Certification Course
Giorgian College
Barrie, ON03-2013
Accredited Mortgage Professional - Mortgage Broker
Seneca College of Applied Arts And Technology
North York, None09-2008
Skills
- Assessment development
- Data analysis
- Regulatory compliance
- Stakeholder communication
- Project management
- Team leadership
- Training evaluation
Accomplishments
- Documented and resolved customer complaints which led to repeat business and referrals.
- Achieved 5 Star Google reviews by completing the sale process with accuracy, efficiency and going above and beyond customers expectations
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Achieved 100% CDI by completing follow up with accuracy and efficiency.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Design and Build Websites
- Artificial Intelligence (AI) and Machine Learning
- Fashion and Style
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
- Music
- Graphic Design
- I have a passion for photography and editing photos
Timeline
Equity Assessment Manager
Don Valley Volkswagen
11.2023 - 01.2025
Assistant Manager
Jaguar Landrover Thornhill
03.2021 - 10.2023
Equity Assesment Manager
Richmond Hill Toyota
07.2019 - 02.2021
Financial Services Manager
Prima Mazdda
11.2017 - 06.2019
Financial Services Manager
Aurora Toyota
06.2013 - 10.2017
Automotive Certification Omvic - Omvic Certification Course
Giorgian College
Accredited Mortgage Professional - Mortgage Broker
Seneca College of Applied Arts And Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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