Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Frank Kako

El Cajon

Summary

Results-oriented professional skilled in account management and customer service. Proven ability to adapt to changing priorities while driving client satisfaction and implementing process improvements for operational efficiency.

Overview

5
5
years of professional experience

Work History

Account Manager

CigarBros
El Cajon, CA
04.2026 - Current
  • Managed client accounts to ensure satisfaction and retention.
  • Coordinated communication between clients and internal teams for project alignment.
  • Assisted in developing customized solutions based on client needs and feedback.
  • Supported sales initiatives through market research and competitor analysis.
  • Maintained accurate records of client interactions in CRM systems.
  • Adapted quickly to changing priorities while maintaining service quality.

Order Management Specialist

West Coast Hookah & Glass
El Cajon, CA
02.2024 - 04.2026
  • Managed order processing and fulfillment to ensure timely delivery of products.
  • Coordinated inventory management, maintaining accurate stock levels and product availability.
  • Communicated with suppliers and vendors to resolve order discrepancies efficiently.
  • Implemented process improvements to streamline order tracking and reduce errors.
  • Provided support to customers through various communication channels, enhancing satisfaction levels.
  • Developed knowledge of product offerings to effectively address customer concerns and questions.

Line Service Technician

High Performance Aircraft
El Cajon, CA
06.2021 - 01.2024
  • Performed routine aircraft inspections and maintenance to ensure safety compliance.
  • Managed fueling operations, adhering to industry standards for safety and efficiency.
  • Coordinated ground support services, enhancing turnaround times for aircraft arrivals and departures.
  • Trained junior technicians on standard operating procedures and equipment handling.
  • Collaborated with flight crews to facilitate seamless ground operations during busy periods.
  • Monitored fuel quality and inventory levels, ensuring accurate reporting and stock management.

Education

High School Diploma -

Dakota High School
Macomb, MI

Associate of Science - Mechanical Engineering

Grossmont Cuyamaca Community College District
El Cajon, CA
04-2028

Skills

  • Account management
  • Service excellence
  • Teamwork and collaboration
  • Client relations
  • Relationship building and management
  • Customer service
  • Strategic planning
  • Goal oriented
  • Networking skills

Languages

Arabic
Limited Working
English
Native or Bilingual
Chaldean
Professional Working

Interests

  • Documenting and sharing travel experiences
  • Photography
  • Team Sports
  • Hiking

Timeline

Account Manager

CigarBros
04.2026 - Current

Order Management Specialist

West Coast Hookah & Glass
02.2024 - 04.2026

Line Service Technician

High Performance Aircraft
06.2021 - 01.2024

High School Diploma -

Dakota High School

Associate of Science - Mechanical Engineering

Grossmont Cuyamaca Community College District
Frank Kako