Frank Iaccino
Toronto,ON
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
25
25
years of professional experience
Work History
Account Manager
Hilti Canada Corp
06.2006 - 02.2023
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion of opportunity with benefits to customer and closing.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.(CRM, Salesforce)
- $10 million in career sales
- 2 time Master Club winner
Outbound Sales Representative
Hilti Canada Corp
01.2002 - 06.2006
- Developed extensive knowledge of products and services to better assist customers.
- Identified customers from previously untapped market sectors with innovative call strategy.(frequency approach based on discovery of untapped potential)
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.(CRM)
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- $5 Million in Career outbound sales
- 2 Time Masters Club winner
Customer Service Representative
Hilti Canada Corp
02.1998 - 01.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about best product to match needs for their application. Supply appropriate documentation when needed
- Answered constant flow of customer calls with minimal wait times.
- President's Club winner 2001
Education
GED -
Ontario Learning Centre
Toronto, ONSkills
- Skilled in MS Office
- Consultative Selling
- B2B Sales
- Prospecting and Cold Calling
- Business Growth and Retention
Timeline
Account Manager
Hilti Canada Corp
06.2006 - 02.2023
Outbound Sales Representative
Hilti Canada Corp
01.2002 - 06.2006
Customer Service Representative
Hilti Canada Corp
02.1998 - 01.2002
GED -
Ontario Learning Centre
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