Frank Henderson
Stockton
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate
Amazon
02.2022 - 02.2025
- Prepared orders for shipment by packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Technician
ADSV-Service Delivery
03.2019 - 04.2021
- Enhanced employee engagement through regular feedback sessions and performance evaluations.
- Collaborated with cross-functional teams on projects, leading to successful outcomes and improved interdepartmental communication.
- Established a strong rapport with team members, fostering a positive work environment conducive to high performance.
- Nurtured relationships with key vendors, maintaining their trust and support.
Service Technician
ADSV-Service Delivery
08.2018 - 03.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Service Technician
ADSV-Service Delivery
12.2014 - 08.2018
- Created comprehensive documentation of processes and procedures to aid in training new technicians.
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
- Participated in cross-functional teams to support IT projects, contributing technical expertise as needed.
- Trained and supervised event staff to complete tasks on time.
- Selected high-quality speakers who provided valuable insights on relevant topics while keeping audiences engaged.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
Service Technician
ADSV-ServiceOp/Imaging
02.2014 - 12.2014
- Managed high-volume printing projects, ensuring timely delivery and consistent quality.
- Provided technical guidance on paper selection, finishing options, binding methods, ink types and other critical aspects related to successful completion of each job order.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
Services Specialist
AdSvcs - Mail/Imaging
02.2014 - 12.2014
- Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Maintained thorough records of incoming and outgoing shipments using company software programs accurately.
- Ensured timely deliveries by coordinating pickups and drop-offs with courier services efficiently.
- Managed inventory of office supplies related to mailing needs, ensuring adequate stock was maintained at all times.
- Addressed customer inquiries or concerns regarding mail-related issues professionally and courteously, resolving problems swiftly.
Services Specialist
AdSvcs - Mail/Imaging
07.2012 - 02.2014
- Displayed exceptional knowledge of postal regulations, ensuring that all mail was processed and delivered according to established guidelines.
- Enhanced mail delivery efficiency by accurately sorting and organizing parcels.
- Collaborated with colleagues for seamless mail distribution between regional and local carriers.
Services Specialist
Mailroom
06.2007 - 07.2012
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Service Tech II
Mailroom
12.2006 - 06.2007
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
Service Tech II
Transportation
01.2005 - 12.2006
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Achieved customer satisfaction by providing high-quality professional service.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
Service Tech II
Adm Serv Gen
10.2003 - 12.2004
- Expedited order processing times by quickly locating and preparing items for shipment.
- Collaborated with team members to maintain well-stocked shelves and displays.
- Received incoming merchandise and stored in correct stock locations.
- Provided excellent customer service when assisting with inquiries or locating specific products as needed.
Service Tech I
Adm Serv Gen
05.2001 - 10.2003
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Education
Associate of Applied Science - Technical Management
Heald Inst. of Tech-Hayward
Hayward, CA06.1995
Skills
- Diversity & Inclusion
- Forklift operator certification
- Pallet jack operation
- Microsoft Word
- Microsoft Excel
- Administrative support
- Spreadsheet management
- Insurance claims review
Training History
- Training for Enterprise Indexing for Imaging, 12/17/20
- TWA in Auto Michigan reform tool, 07/20/20
- TWA in Fire Casualty, Fire Core Property, and Fire Boat CLV, 05/11/20
- Trained in Onenote, 03/01/18
- Took lessons on Visio to be able to create workflow maps, 02/01/18
- Completed 2 Excellence in Operations Management as SPOC member and Core team member, 08/01/17
- Trained on Switch board directing callers to the person or department they were looking for, 08/01/16
- Cat call center, 09/17/14
- CAT call center, 08/15/12
- OSHA Fall Protection Requirements, 05/13/10
- Fleet Management Company cars, 05/03/10
- Delegating, 08/14/09
- Lead worker Training, 12/15/08
- Business Writing Basics, 10/28/08
- The Customer Experience 'Stepping It Up A Notch', 08/15/07
- Leading Effective Teams, TICA (Site Inspection Training), 04/24/07
Licenses And Certificates
Cert Forklift Safety, 05/01/11, 08/01/18, PA
Memberships And Affiliations
- Disaster planning, Committee Member, 01/01/15
- Disaster hall monitor, Volunteer, 03/01/14
- For Your Enjoyment, Chairperson, 11/01/09
Internal Work History
- Technician, ADSV-Service Delivery, Administrative Services, Concordville, PA, 03/23/19, Present
- Service Technician, ADSV-Service Delivery, Administrative Services, Concordville, PA, 08/11/18, 03/22/19
- Service Technician, ADSV-ServiceOp/Imaging, Administrative Services, Concordville, PA, 12/20/14, 08/10/18
- Services Specialist, AdSvcs - Mail/Imaging, Administrative Services, Concordville, PA, 02/15/14, 12/19/14
- Services Specialist, AdSvcs - Mail/Imaging, Administrative Services, Concordville, PA, 07/07/12, 02/14/14
- Services Specialist, Mailroom, Administrative Services, Concordville, PA, 06/16/07, 07/06/12
- Service Tech II, Mailroom, Administrative Services, Concordville, PA, 12/30/06, 06/15/07
- Service Tech II, Transportation, Administrative Services, Concordville, PA, 01/01/05, 12/29/06
- Service Tech II, Adm Serv Gen, Administrative Services, Concordville, PA, 10/11/03, 12/31/04
- Service Tech I, Adm Serv Gen, Administrative Services, Concordville, PA, 05/21/01, 10/10/03
Current Position
ADSV-Service Delivery Technician
Certification
- Forklift Certification
- OSHA Certified
Timeline
Associate
Amazon
02.2022 - 02.2025
Technician
ADSV-Service Delivery
03.2019 - 04.2021
Service Technician
ADSV-Service Delivery
08.2018 - 03.2019
Service Technician
ADSV-Service Delivery
12.2014 - 08.2018
Service Technician
ADSV-ServiceOp/Imaging
02.2014 - 12.2014
Services Specialist
AdSvcs - Mail/Imaging
02.2014 - 12.2014
Services Specialist
AdSvcs - Mail/Imaging
07.2012 - 02.2014
Services Specialist
Mailroom
06.2007 - 07.2012
Service Tech II
Mailroom
12.2006 - 06.2007
Service Tech II
Transportation
01.2005 - 12.2006
Service Tech II
Adm Serv Gen
10.2003 - 12.2004
Service Tech I
Adm Serv Gen
05.2001 - 10.2003
Associate of Applied Science - Technical Management
Heald Inst. of Tech-Hayward
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