Frank Gu
Richmond,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Regional Assistant Manager
Just Order (Fantuan Delivery)
07.2018 - 01.2020
- Perform various tasks to help upper management ensure that business is successful
- Supervise and Train Employees
- Deliver customer service
- Promoting company product
- Possess ability to multi-task.
Store Manager
Bengong's Tea
01.2021 - 01.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Manager
Happy Tree House BBQ Kingsway
03.2017 - 01.2018
- Greeting and seating customers
- Answering phone calls regarding reservations
- Setting up of banquets for large parties
- Ordering needs from supplier
- Providing exceptional customer service to new and returning customers.
Store Manager
Yunshang Rice Noodle House
06.2019 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Server
Haidilao Hotpot
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Computer Science
Simon Fraser University
Interior Design
British Columbia Institute of Technology
Skills
- Excellent written and verbal communication skills, confident in public speaking and negotiation
- Problem solving and multitasking
- Team work and self-motivated
- Never Give-Up" attitude, fast learner
- Fluent in English and Mandarin
Languages
English
Chinese (Mandarin)
Timeline
Server
Haidilao Hotpot
07.2023 - Current
Store Manager
Bengong's Tea
01.2021 - 01.2023
Store Manager
Yunshang Rice Noodle House
06.2019 - 01.2021
Regional Assistant Manager
Just Order (Fantuan Delivery)
07.2018 - 01.2020
Manager
Happy Tree House BBQ Kingsway
03.2017 - 01.2018
Computer Science
Simon Fraser University
Interior Design
British Columbia Institute of Technology
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