Hi, I’m
FRANK FORMAN
Sales/Marketing Manager
Sioux Falls,SD
Summary
Dynamic leader with a proven track record at Premier Bankcard, excelling in team leadership and budget control. Expert in enhancing customer satisfaction and boosting sales through strategic planning and effective communication. Achieved significant improvements in employee engagement and operational efficiency, demonstrating exceptional decision-making and problem-solving skills.
Overview
32
years of professional experience
Work History
Premier Bankcard
Sales Manager
12.2006 - 11.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Midwest Family Lending
Mortgage Loan Officer
05.2003 - 12.2006
Job overview
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Gateway Computers
SALES
11.1998 - 05.2003
Job overview
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Exceeded annual sales targets consistently by identifying untapped markets and adjusting sales tactics accordingly.
- Led sales region to increase sales and boost team morale.
- Increased regional sales by developing and executing strategic sales plans.
- Managed sales pipeline effectively, resulting in consistent achievement of sales targets and quotas.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Fort Randall Casino and Hotel
Marketing Manager
08.1992 - 10.1998
Job overview
- Created successful Events and Promotions that were later copied by competitors.
- Handled General Manger's duties in their absence.
- Top 20 Best Small Business in South Dakota 1993.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Education
DAKOTA WESLEYAN UNIVERSITYMitchell, SD
Bachelor of Science from Business
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Staff development
- Sales techniques
- Budget control
Sales team training
Relationship building
Goals and performance
Sales expertise
Positive and upbeat
Sales coaching
Solution selling
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementTimeline
Sales Manager
Premier Bankcard
12.2006 - 11.2024
Mortgage Loan Officer
Midwest Family Lending
05.2003 - 12.2006
SALES
Gateway Computers
11.1998 - 05.2003
Marketing Manager
Fort Randall Casino and Hotel
08.1992 - 10.1998
DAKOTA WESLEYAN UNIVERSITY
Bachelor of Science from Business
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