Frank Dominguez
Fontana
Summary
Dynamic Court Operations Manager achieving operational efficiency and enhanced team performance through strategic planning, staff training, and streamlined workflows.
Results-oriented leader with extensive experience in court operations management. Expertise in customer service, staff development, and complex problem-solving. Committed to implementing innovative solutions that enhance service delivery and operational effectiveness.
Overview
10
10
years of professional experience
Work History
Court Operation Manager
Los Angeles Superior Court
Monterey Park, CA
01.2015 - 10.2024
- · Commencing in January of 2015 I was assigned to the Case Management System Project as a SME- Subject Matter Expert. The CMS project consisted of developing a new case management system for use in Adoptions, Dependency, and Juvenile Justice formerly known as Delinquency. My job in this assignment included working with the vendor to create a case management system for all juvenile litigations. This required reworking the current workflow process into an automated format.
- Oversaw case management processes to enhance operational efficiency and ensure timely resolution of court cases.
- Developed training programs for staff, fostering professional growth and improving overall team performance.
- Implemented procedural improvements that reduced processing time and increased accuracy in case documentation.
- Collaborated with judicial officers to streamline workflows and improve communication across departments.
- Facilitated conflict resolution among staff to maintain a productive work environment and promote teamwork.
- Evaluated performance metrics to identify areas for improvement and drive strategic initiatives within the court system.
- Led cross-functional teams in special projects aimed at enhancing service delivery and public accessibility to court services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
High School Diploma -
Downey Sr, High School
Downey, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Verbal and written communication
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Performance evaluations
- Coaching and mentoring
Timeline
Court Operation Manager
Los Angeles Superior Court
01.2015 - 10.2024
High School Diploma -
Downey Sr, High School