Frank De Rose
Richmond Hill,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Builder Contract Sales
Coast Appliances
04.2011 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
General Manager
Coast Appliances
05.2012 - 03.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Operations Manager
Mr.Submarine Ltd.
09.2008 - 01.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Sears Canada
11.1999 - 08.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Developed new store location from ground up by hiring and training efficient team.
Education
Certificate (Graduated With Honours) - International Business
Seneca College of Applied Arts And Technology
North York, ON05.1982
Skills
- Sales Expertise
- Merchandise Sales
- Sales Presentation
- Sales Development
- Sales Abilities
- Residential Sales
- Appliance Sales
Timeline
General Manager
Coast Appliances
05.2012 - 03.2015
Builder Contract Sales
Coast Appliances
04.2011 - Current
Operations Manager
Mr.Submarine Ltd.
09.2008 - 01.2011
Store Manager
Sears Canada
11.1999 - 08.2008
Certificate (Graduated With Honours) - International Business
Seneca College of Applied Arts And Technology
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