Frank Daniel Dougherty
Jamestown
Summary
To obtain a position in which I can deliver exceptional service, strengthen operational performance, and advance my personal and professional development.
Overview
23
23
years of professional experience
Work History
Field Service Technician
COMCAST
11.2003 - 04.2021
- Installed, configured, and tested Comcast cable, internet, and phone services for residential and commercial customers.
- Diagnosed and resolved service issues involving signal strength, connectivity, and equipment functionality.
- Performed system troubleshooting using meters, spectrum analyzers, and diagnostic tools.
- Mounted and connected cable lines, modems, routers, and set-top boxes in compliance with company standards and safety guidelines.
- Ensured all wiring and connections met quality assurance and signal integrity requirements.
- Educated customers on equipment operation, including TV features, internet setup, and voice services.
- Provided outstanding customer service while resolving technical concerns and ensuring satisfaction.
- Completed detailed service orders, maintenance logs, and digital reports using handheld systems.
- Collaborated with dispatch and network operations to coordinate installations and repairs.
- Conducted routine maintenance, line audits, and system upgrades to improve service reliability.
- Adhered to OSHA, NEC, and Comcast safety protocols when working at heights or in confined spaces.
- Maintained company vehicle, tools, and inventory in accordance with operational standards.
- Assisted with new product rollouts and technology upgrades in the field.
- Followed company protocols regarding equipment handling, privacy protection, and customer data security.
Restaurant Supervisor
DENNY’S RESTAURANT
01.2001 - 01.2003
- Oversaw daily restaurant operations, ensuring efficient service delivery and adherence to company standards.
- Managed and coached staff to optimize performance, enhance guest experience, and maintain a high level of customer satisfaction.
- Led recruitment, onboarding, and training initiatives; monitored inventory levels; and ensured compliance with all health, safety, and sanitation regulations.
Kitchen Assistant
RUSTY SCUPPER RESTAURANT
01.1998 - 01.2000
- Assisted the Head Chef in daily kitchen operations, ensuring an organized and efficient workflow.
- Prepared food items according to established recipes and standards, while supporting inventory control and stock rotation.
- Helped oversee kitchen staff, promoting teamwork and adherence to food safety, sanitation, and quality regulations.
Education
Basic IT - Basic IT
ITT Technical Institute
San JoseSkills
- Technical Skills
- Installation, maintenance, and troubleshooting of cable, internet, and VoIP services
- Network diagnostics, router/modem configuration, and signal testing
- RF signal analysis, coaxial and fiber cabling, cable splicing, and equipment upgrades
- Use of handheld meters, spectrum analyzers, and field service tools
- Home network setup, Wi-Fi optimization, and device connectivity support Customer & Operational Skills
- Customer service excellence and clear communication with residential and business clients
- On-site issue resolution and technical explanation in non-technical terms
- Time management, route planning, and task prioritization
- Workorder documentation, field ticketing, and compliance with company procedures
- Safety and adherence to OSHA and industry standards General Skills
- Problem-solving and decision-making in fast-paced field environments
- Ability to work independently and in team settings
- Strong attention to detail and quality assurance
- Physical stamina and comfort working at heights or in confined spaces
Professional Profile
- Highly competent and innovative professional with extensive experience in customer service and technical field operations.
- Proven team player who builds strong rapport and works effectively with individuals from diverse backgrounds, personalities, and organizational levels.
- Reliable, dedicated, and extremely hard-working with a strong commitment to quality performance.
Timeline
Field Service Technician
COMCAST
11.2003 - 04.2021
Restaurant Supervisor
DENNY’S RESTAURANT
01.2001 - 01.2003
Kitchen Assistant
RUSTY SCUPPER RESTAURANT
01.1998 - 01.2000
Basic IT - Basic IT
ITT Technical Institute