Frank Claus
Valley Center
Summary
Results-driven operations manager with expertise in inventory control, budget monitoring, and customer satisfaction. Proven track record in enhancing service quality and team efficiency.
Overview
17
17
years of professional experience
Work History
Manager
In-N-Out Burger
San Diego
11.2008 - 04.2026
Supervised daily operations to ensure high-quality service.
- Trained and mentored staff on company policies and procedures.
- Managed inventory levels to maintain optimal stock availability.
- Implemented safety protocols to ensure a secure work environment.
- Coordinated team schedules to maximize workforce efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality of service.
- Developed and implemented strategies to increase customer experience and loyalty.
- Analyzed customer feedback to develop action plans for improving services offered.
- Monitored budgets and expenses to ensure cost-effectiveness while maintaining quality standards.
- Experience in recruiting and training
- Experience with managing food cost and effeciency.
Education
High School Diploma -
Grossmont College
El Cajon, CASkills
- Operations management
- Inventory control
- Customer satisfaction
- Budget monitoring
- Staff training
- Team leadership
Timeline
Manager
In-N-Out Burger
11.2008 - 04.2026
High School Diploma -
Grossmont College