Frank Chacinski
Welland,Ontario
Summary
Dynamic Outside Sales Representative with a proven track record at Eastgate Ford Sales & Service, excelling in lead generation and client relationship management. Expert in delivering impactful product demonstrations and resolving customer issues, fostering loyalty and repeat business. Adept at territory networking, driving business development through strategic relationship cultivation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Eastgate Ford Sales & Service
Hamilton, Ontario
03.2024 - 04.2025
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Developed and maintained relationships with clients to ensure repeat business.
- Conducted presentations and product demonstrations to potential clients.
- Resolved customer complaints promptly and professionally.
- Researched potential clients, identified decision makers and developed relationships with them.
- Generated leads through cold calling, networking events, referrals.
- Organized sale calls with customers and vendors.
- Listened to customer needs to identify and recommend best products and services.
Automotive Sales Consultant
Johnston Chrysler Dodge Jeep Fiat
Hamilton, Ontario
12.2023 - 02.2024
- Generated leads through cold calling prospective clients.
- Advised customers on extended warranties, insurance policies, and other related services.
- Developed relationships with customers by providing excellent customer service.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
- Provided product information, features, and benefits to customers.
- Performed market research on competitor vehicles and pricing strategies.
- Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Automotive Sales Consultant
Burlington Hyundai
Hamilton, Ontario
01.2022 - 11.2023
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Collaborated with service department personnel to ensure customer satisfaction.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Handled customer complaints in a professional manner.
- Participated in trade shows and conventions showcasing dealership's inventory.
- Assisted in developing customer financing options.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Adhered to standards of quality and service and industry regulations.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Education
Bachelor of Education - Education
University of Toronto
Toronto, ON06-1992
Bachelor of Arts - History & Economics
University of Toronto
Toronto, ON06-1991
Skills
- Lead generation and market research
- Client relationship management
- Product demonstrations
- Sales contract preparation
- Customer service
- Customer retention
- Account management
- Territory networking
- Business development
- Relationship cultivation
- Problem solving
- Presentation skills
Certification
- OMVIC Automotive Sales License
Affiliations
- Soccer Coach - 8 years
- Baseball - 8 years
- Navy Cadets - Parent Volunteer - 5 Years
Custom
- Served 8 years in the Canadian Armed Forces as an Infantry Officer.
- Employed by Canada Post for 5 years as a Postal Carrier, Postal Clerk & Plant Supervisor
- Took on various employment roles with Placement Agencies such as Adecco & Blitz Personnel
References
References available upon request.
Timeline
Outside Sales Representative
Eastgate Ford Sales & Service
03.2024 - 04.2025
Automotive Sales Consultant
Johnston Chrysler Dodge Jeep Fiat
12.2023 - 02.2024
Automotive Sales Consultant
Burlington Hyundai
01.2022 - 11.2023
Bachelor of Education - Education
University of Toronto
Bachelor of Arts - History & Economics
University of Toronto
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