Frank Caselin
Montreal,Quebec
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated hotel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
1
1
McGill University
Work History
Customer Experience Manager
Air Canada
Vancouver, BC
09.2021 - Current
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others
- Managed time efficiently in order to complete all tasks within deadlines.
Accounting Representative
Econimical Insurance
Montreal, QC
03.2019 - 09.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Used accounting software to prepare weekly and monthly financial reports
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Kept journals and documented accounts payable and cash disbursements.
Front Office Manager
Hilton Hotel
Montreal, QC
03.2013 - 03.2019
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Prepared agendas and took notes at meetings to archive proceedings
- Monitored customer service trends and provided insights to management team for further improvement
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Created, prepared, and delivered reports to various departments.
Front Office Manager
Ritz Carlton Hotel
Dorval, QC
04.2005 - 03.2013
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Coached employees through day-to-day work and complex problems
- Developed procedures to establish accurate and organized check-in and check-out processes
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Delivered performance reviews, recommending additional training or advancements.
Education
Certificate Human Resources Management -
McGill University
Montreal, QC 09.2018 - 05.2021
Skills
Team leadership and coachingundefined
Timeline
Customer Experience Manager
Air Canada
09.2021 - Current
Accounting Representative
Econimical Insurance
03.2019 - 09.2021
Certificate Human Resources Management -
McGill University
09.2018 - 05.2021
Front Office Manager
Hilton Hotel
03.2013 - 03.2019
Front Office Manager
Ritz Carlton Hotel
04.2005 - 03.2013
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