Frank Carpentieri
St. Benedict,Canada
Summary
Dedicated professional with a strong commitment to integrity and values, seeking opportunities to contribute to a community-focused organization. Proven ability to drive results through hard work and persistence, aligning personal goals with company objectives. Experienced in fostering positive relationships and enhancing organizational reputation within any given industry.
Overview
25
25
years of professional experience
Work History
Landscape Store Coordinator/Sales
Humboldt Landscape and Leisure
01.2023 - 12.2024
- Responsible for building the store from the ground up.
- Coordinated inventory management and stock levels for landscaping supplies and equipment.
- Assisted customers with product selection, and provided recommendations.
- Organized store layout to enhance customer experience and product visibility.
- Managed social media accounts, ensuring timely updates and consistent messaging across channels.
- Managed scheduling and training for new staff members in store operations.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored sales trends and adjusted inventory orders accordingly.
- Collaborated with vendors to ensure timely delivery of products and materials.
Planning Coordinator/Building Standards
City of Humboldt
Humboldt, Saskatchewan
01.2019 - 01.2023
- Reviewed policy documents to ensure compliance with City regulations and standards (zoning compliance).
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained the City's Geographical Information System, which assisted in making strategic decisions and the production of professional maps.
- Facilitated communication between different departments in order to resolve development application issues quickly.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Monitored application progress, and provided updates to stakeholders.
- I addressed the City Council on a fortnightly basis and provided recommendations, researched, and prepared reports as required by management or the City Council relating to new applications and development.
- Followed up zoning bylaw violations and negotiated positive outcomes
Financial Services Representative
Conexus Credit Union
Humboldt, Saskatchewan
01.2017 - 01.2019
- Assisted members with account inquiries and transaction requests efficiently.
- Educated customers on financial products and services available at the credit union.
- Resolved member complaints by providing clear solutions and effective communication.
- Collaborated with team members to enhance customer service strategies and practices.
- Maintained accurate records of member interactions in the customer management system.
- Participated in training sessions to improve product knowledge and service skills.
- Supported branch operations by performing other administrative tasks as needed.
- Built and maintained strong client relationships through exceptional service and communication.
- Escalated complex issues and set up appointments for further service by financial advisors.
- Analyzed customer account information to identify issues and suggest solutions while attending to their primary transactional requests.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Upheld strict standards for quality, privacy, and performance.
- Leveraged opportunities to upsell Conexus products and services, while providing information and discussing options with customers.
Co-Owner/Operator
Cedar Ridge Greenhouses
St. Benedict, Saskatchewan
01.2015 - 01.2017
- Assisted in the management of daily operations of the greenhouse and staff assignments during the growing and selling season.
- Coordinated customer orders and ensured timely processing and fulfillment.
- Supported marketing efforts by updating social media platforms and promotional materials.
- Handled accounts payable and receivable tasks such as invoicing clients.
- Created and modified documents using Microsoft Office Suite.
- Managed deliveries, special orders, and inventory needs for the two additional satellite locations (Wakaw and Humboldt).
- Responsible for any technological troubleshooting, or equipment maintenance repairs, as required.
Senior Administrative Officer
Government of South Australia
01.2000 - 01.2015
- Coordinated administrative support for multiple government departments and agencies.
- Managed scheduling and logistics for high-level meetings and events.
- Oversaw records management systems to ensure compliance with policies and procedures.
- Developed and implemented office procedures to enhance efficiency.
- Prepared detailed reports and documents for executive decision-making.
- Trained junior staff on administrative processes and best practices.
- Maintained confidential information in accordance with government policies.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with government acts and regulations.
- Created presentations using Microsoft Office tools such as PowerPoint and Excel.
- Utilized a wide range of databases and applications for government-mandated record keeping.
Education
Diploma of Business Administration - Information Technology
South Australian Technical College
01.2001
Bachelor of Music -
University of Adelaide
01.1997
Skills
- Sales expertise
- Technical consultation
- Post-sale support
- Problem resolution
- Technology solutions
- Relationship development
- Client service excellence
- GIS proficiency
- Issue troubleshooting
- Digital marketing strategies
- Customer service management
- POS systems
- Bank deposit procedures
- Opening and closing procedures
- Training and mentoring
- MS office proficient
- Data analysis
- Proficient with the interpretation of technical and legislative documents and language and translating this to customers
- Time management
References
Perry Demers (HR Manager, Kirsch Construction) - (306) 231-4393
Mike Kwasnica (Fire Chief, City of Humboldt) - (306) 231-8924
Communication Skills
I’m passionate about connecting with people and being curious to understand people’s needs. I also find it easy to build rapport and trust with different audiences by sharing knowledge in a respectful and professional manner.
Affiliations
- I play drums in a local band, performing on weekends at local venues, events and private parties
- I am still involved with development in the City of Humboldt by means of being on the panel for its 'Development Appeals Boards' (when required)
- I am also on the Board of Directors for Bethany Pioneer Village
Languages
English
Native/ Bilingual
Italian
Professional
Timeline
Landscape Store Coordinator/Sales
Humboldt Landscape and Leisure
01.2023 - 12.2024
Planning Coordinator/Building Standards
City of Humboldt
01.2019 - 01.2023
Financial Services Representative
Conexus Credit Union
01.2017 - 01.2019
Co-Owner/Operator
Cedar Ridge Greenhouses
01.2015 - 01.2017
Senior Administrative Officer
Government of South Australia
01.2000 - 01.2015
Diploma of Business Administration - Information Technology
South Australian Technical College
Bachelor of Music -
University of Adelaide
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