Frank Camilleri
St. Catharines,Canada
Summary
Dynamic Operations Manager with over 18 years of experience in team leadership and operational efficiency enhancement. Proven track record in supervising high-volume operations and fostering diverse customer interactions, resulting in significant improvements in performance and satisfaction levels. Expertise in conflict resolution and strict adherence to regulatory standards. Committed to leveraging strategic skills and a collaborative approach to drive operational success in future endeavors.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Shift Manager
Niagara Casinos
05.2007 - 09.2025
- Tracked Key Volume Indicators and controlled a quarterly preventative maintenance program that contributed to accurate gaming performance and increased revenue.
- Administered department onboarding, facilitated the new hire training program.
- Managed department customer concerns effectively to ensure positive conflict resolution.
- Mentored frontline staff, supervised 15 associates, completed scheduling and organizing their day-to-day responsibilities.
Technical Shift Manager
Niagara Casinos
06.2003 - 05.2007
- Department recruiter facilitated all department recruitment efforts.
- Monitored project timelines from there inception to completion. Facilitated all vendor communication for the replacement of manufacture warranty parts.
- Supervised the maintenance and repairs of over 3000 slot machines.
- Provided clear communication and expectations while supervising a team of 20 Slot Technicians.
Slot Technician
Niagara Casinos
09.1996 - 06.2003
- Performed upgrades and maintenance on all slot machines, bench work repairs, slot machine removals and installation.
- Ensured all safety standards, and all provincial testing was completed.
- Assisted with routine inspections with the Alcohol and Gaming Commission Officers to ensure and verify gaming compliance.
- Provided exceptional customer service assisting customers.
Education
Human Resources Certificate -
Niagara College
Niagara-on-the-Lake, Ontario01.2010
Electronics Engineering Diploma - undefined
Niagara College
Welland, Ontario04.1996
Skills
- Customer Service
- Conflict Resolution
- Leadership
- Recruitment
- Project Management
- Compliance
- Time Management
- Kronos
- Strong work ethic
- Staff training and development
- Teamwork and communication
- Positive attitude
Certification
Smart Serve Certificate
- December 2022
- Niagara Casinos, Niagara Falls, Ontario
Timeline
Operations Shift Manager
Niagara Casinos
05.2007 - 09.2025
Technical Shift Manager
Niagara Casinos
06.2003 - 05.2007
Slot Technician
Niagara Casinos
09.1996 - 06.2003
Electronics Engineering Diploma - undefined
Niagara College
Human Resources Certificate -
Niagara College
TRAINING WORKSHOPS
Niagara Casinos, Niagara Falls, Ontario
- Leadership and Mentoring
- Great Leaders - Critical Thinking
- Mental Health in the Workplace
- Great Leaders - Work Life Balance
- Cyber and Securities Threats
- Anti-Money Laundering