Frank Bifano
Hamilton
Summary
Offering strong foundation in communication and interpersonal skills, eager to learn and grow in supportive environment. Brings ability to quickly grasp employment-related concepts and tools, ensuring effective candidate assessment and job matching. Ready to use and develop skills in candidate evaluation and job placement.
Overview
12
12
years of professional experience
Work History
Employment Specialist
The Career Foundation
04.2023 - Current
- Assist newcomers with starting their career within the Heating and Air Conditioning industry
- Facilitate information sessions for potential participants
- Conduct interviews, intakes and needs assessments with program participates
- Provide coaching to clients on the job, monitoring placements and entering case notes
- Conduct one-on-one and group sessions on workplace communication to ensure client success
- Develop strategic service plans to assist clients with educational and career goals
- Participate in community events, job fairs and related activities to build relations with employers, associates and key contacts
- Intermediate knowledge of management software (CAMS, WES, NewOrg & Signority)
Job Developer/ Outreach Worker
The Career Foundation
12.2020 - 04.2023
- Develop new employer contacts by performing community outreach
- Work as an inclusion specialist to assist peoples with disabilities in finding employment
- Place clients into full time or part time employment on a weekly and monthly basis in line with targets
- Coach and motivate clients during job search and after placement to ensure job retention
- Participate in community events, job fairs and other activities to recruit clients for the program
- Ensure top quality service to participants in person and virtually online
- Assist employer partners in their recruitment process by searching for qualified candidates
- Serve as a Health & Safety Representative for the office
Commercial Recruiter
Kelly Services
08.2019 - 04.2020
- Recruitment, selection and placement of candidates
- Identifying ideal applicants, by conduct screening interviews
- Effectively communicate with clients, candidates and colleagues
- Ensure the candidates are well informed about the roles and responsibilities
- Creating Brand awareness for Kelly Services
- Proactively recruiting candidates by conducting outreach to employment service centers, identifying community partners and seeking out various job/community boards within the Hamilton community
- Develop and maintain internal and customer relationships
- Experience in Talent advisement while working closely with business clients
Retail Sales Associate
Tangerine Bank
03.2018 - 09.2018
- Obtained 25+ new customers each month by strategically communicating client benefits
- Provided informative and helpful responses to client inquiries about the bank and its offerings
- Provided outstanding customer service to clients by listening and tending to their needs
- Contributed to monthly sales goals by exceeding the expected target
- Developed brand awareness by building a positive experience with the client
- Helped assist clients with their online banking questions and concerns
- Understood the mindset of the customer by showing empathy towards their needs
Customer Service Manager
Wal-Mart Canada
12.2012 - 03.2018
- Provided exceptional customer relations and associate management
- Helped ensure that all customers felt valued, welcomed and accepted
- Leadership role with employee development by supporting onboarding and training new associates
- Treated each customer with a great deal of respect, which led to reoccurring customers
- Provided leadership and recommendations to handle complex customer service related inquiries
- Demonstrated empathy, by understanding the mindset of the customer
- Demonstrated patience and understanding with challenging, irate customers
Education
Diploma - Human Resources Management
McMaster University
04.2018
Advanced Diploma - Advertising and Marketing Communications Management
Mohawk College
10.2015
Skills
- Job development
- Employer outreach
- Community collaboration
- Training coordination
Languages
Timeline
Employment Specialist
The Career Foundation
04.2023 - Current
Job Developer/ Outreach Worker
The Career Foundation
12.2020 - 04.2023
Commercial Recruiter
Kelly Services
08.2019 - 04.2020
Retail Sales Associate
Tangerine Bank
03.2018 - 09.2018
Customer Service Manager
Wal-Mart Canada
12.2012 - 03.2018
Advanced Diploma - Advertising and Marketing Communications Management
Mohawk College
Diploma - Human Resources Management
McMaster University
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