Frank Andrade
Cambridge,Canada
Summary
Motivated, independent, entrepreneurial sales associate with 34 years of achievement in the petrochemical industry. Demonstrated ability to maximize sales volumes and transform market position through relationship building, negotiating favorable deals, securing strategic alliances, and closing deals with top decision makers. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
33
33
years of professional experience
Work History
Sales Representative
Fidelity Stainless PAC
Milton, Canada
10.2016 - Current
- Account management for dedicated customer list to ensure sales targets and budgets are met for the team and company success
- Responsible for resolving customer complaints, returns while working closely with General Manager to ensure customer quality and satisfaction
- Work closely with Purchasing Manager and Sales Manager on sales price levels and inventory supply for customer base
- Work to achieve 100% of sales and margin budgets
- Quote customers in a timely manner using various tools such as SM3, Email, Telephone
- Process all orders in SM3
- Accurately process customer transactions ie; quotes, orders
- Resolve any customer complaints, returns, invoicing discrepancies
- Source materials as required from approved supplier base and provide accurate information relating to the shipment to both the company and the customer
- Adhere to Health and Safety requirements of the customer and provide leadership to other associates
Inside Sales Representative/Product Manager/Business Development
Unified Alloys
Sarnia, Canada
05.2021 - 09.2024
- Responsible for sales and account management from sourcing of product through to delivery of product to customer
- Responsible for resolving supply & customer issues
- Work closely with quality department to ensure customer satisfaction
- Work closely with purchasing and inventory control to ensure inventory accuracy and turns are adhering to corporate objectives
- Develop in depth knowledge of several industries, their capabilities and products to effectively negotiate price and supply with customers
- Confirm and enter applicable information into company’s ERP system and customers’ materials management system when applicable
- Accurately process customer transactions ie; quotes, orders
- Resolve any customer complaints, returns, invoicing discrepancies
- Source materials as required from approved supplier base and provide accurate information relating to the shipment to both the company and the customer
- Adhere to Health and Safety requirements of the customer and provide leadership to other associates
Inside Sales Representative/Product Manager
Unified Alloys
Milton, Canada
01.2007 - 08.2016
- Responsible for sales and account management from sourcing of product through to delivery of product to customer
- Responsible for resolving supply & customer issues
- Work closely with quality department to ensure customer satisfaction
- Work closely with purchasing and inventory control in head office to ensure inventory accuracy and turns are adhering to corporate objectives
- Supportive Team member to both internal departments and all corporate departments within the company
- Develop in depth knowledge of several industries, their capabilities and products to effectively negotiate price and supply with customers
- Confirm and enter applicable information into company’s ERP system and customers’ materials management system when applicable
- Accurately process customer transactions ie; quotes, orders
- Resolve any customer complaints, returns, invoicing discrepancies
- Source materials as required from approved supplier base and provide accurate information relating to the shipment to both the company and the customer
- Adhere to Health and Safety requirements of the customer and provide leadership to other associates
Sales Manager
Pro-Flange Ltd.
Cambridge, Canada
01.2003 - 01.2007
- Member of management team responsible for sales and account management
- Identify opportunities for strategic alliances and partnerships that further business goals
- Set sales objectives and formulate plans to expand business
- Negotiated and closed deal(s) with major oil company for Tar Sands project
- Fostered relationships with customers and suppliers in order to maintain competitive position in the market place
- Responsible for setup and implementation of new sales management software
- Implementation of ISO 9000
Inside Sales
Provincial Flange (1997) Corp.
Cambridge, Canada
01.1997 - 01.2003
- Responsible for sales and account management, order entry and expediting
- Responsible for resolving customer issues internally as well as at customer locations
- Work closely with quality department to ensure customer satisfaction
- Implementation of ISO 9000
Customer Service/Order Desk
Provincial Flange & Fitting Corp.
Cambridge, Canada
01.1992 - 01.1997
- Responsible for order entry, customer complaints return authorization, expediting and telephone/fax sales
- Prepared shop drawings for production to customer specifications
Q.A Inspector
Provincial Flange & Fitting Corp.
Cambridge, Canada
01.1992 - 01.1997
- Responsible for ensuring parts met current standard prior to release for shipment to customer
Education
High School Diploma -
Galt Collegiate Institute
01.1986
Skills
- Proficient MS Office
- ERP/MRP Software
- ASME/ASTM & DIN Standards for Petrol-chemical industry
- Pressure Vessel Boiler standards
- Inventory Management & Procurement
- Traffic & Logistics
- Material Test Certificates
- Data Communications
- Reading of Blueprints
- Sales Forecasting
- Account Management
- Petrol Chemical & water treatment industry knowledge
- Closing Techniques
- Cold-calling
- Relationship Building
Professional development
Sandler Sales Training
Spin Selling
References
Available upon request
Timeline
Inside Sales Representative/Product Manager/Business Development
Unified Alloys
05.2021 - 09.2024
Sales Representative
Fidelity Stainless PAC
10.2016 - Current
Inside Sales Representative/Product Manager
Unified Alloys
01.2007 - 08.2016
Sales Manager
Pro-Flange Ltd.
01.2003 - 01.2007
Inside Sales
Provincial Flange (1997) Corp.
01.1997 - 01.2003
Customer Service/Order Desk
Provincial Flange & Fitting Corp.
01.1992 - 01.1997
Q.A Inspector
Provincial Flange & Fitting Corp.
01.1992 - 01.1997
High School Diploma -
Galt Collegiate Institute
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