Frank Acosta

• Engage in high-subjectivity and complex curation and review tasks on a daily basis.
• Analyze and organize survey feedback from Experiences and Services initiatives to extract meaningful insights for operational improvements.
• Synthesize data to produce actionable recommendations, focusing on enhancing host and guest experiences.
• Design and implement efficient workflows to support ongoing operational needs and ensure process optimization across teams.
• Coordinate with Account Managers to facilitate issue resolution and ensure seamless collaboration between stakeholders.
• Partner with cross-functional teams to ensure new processes are properly documented and integrated into existing workflows.
• Track and manage progress on operational initiatives, responding to findings from post-rollout monitoring efforts post launch.
• Support ongoing bug management and resolution processes post-deployment to ensure operational continuity.
• Maintain detailed records of operational workflows and outcomes, ensuring transparency and accountability across departments.
• Acts as a leader in large-scale company initiatives
• Ability to collect, organize, and display data in spreadsheet format
• Ensure accurate and timely transaction processing.
• Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives
• Provide updates to management regarding budget to actual, informing them of deviations and opportunities
• Provide management with economic impact and compliance issues surrounding key business decisions
• Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives
• Develops, communicates, and trains the organization on business practices and processes

Successfully launched and defined regional position.
Monitor monthly accounting activities, including monthly journal entries, accruals, AP/AR,
reconciliations of bank statements. Review budgets and recommend management strategies, research and
report on budget variances.
Manage 11 offices' staffs. Personnel/HR, interview/hiring applicants, maintain office machines, handle
computer/software problems, contact with the public, and maintain website/emails.
Manage 9 regional managers.
New Units Operations Manager successfully launched 29 new locations.
Built mailing list by 500% in 3 months.

Documented procedures, identified areas to improve internal controls resulting in improved efficiencies
and payroll savings.
Responsible for establishing, reporting and driving operational metrics.
Leveraged advanced Excel skills and training to support operational needs of multiple departments.
Brand E-verify administrator increasing compliance and speeding resolutions.
Designed and implemented comprehensive training programs for cross-functional teams.
Developed brand standards and implemented assessment to measure key performance indicators
resulting in improved metrics.
Successfully introduced automation technologies to reduce labor costs and increase output per man-hour.

Led payroll production for a multistate organization.

Liaison and tester for application integration between payroll and accounting.

Developed and maintained internal control and processes for payroll and benefits reporting.

Implemented computer training for employees speeding processing.

Received an A-rating for application expertise and performance.
Noted for new systems conversions.
Payroll specialist “On-Call” developed repeat customer base.