Francois Marceau
Management analyst
Surrey,BC
Summary
Highly skilled and results-driven professional with over 20 years of experience in sales & marketing, hospitality, customer service, credit analysis, and project management. Proven track record in driving revenue growth, building strong customer relationships, and managing end-to-end projects to successful completion. Adept at assessing creditworthiness, mitigating risks, and providing tailored financial solutions. Strong leadership and communication abilities with a focus on delivering exceptional service and achieving organizational objectives. Thrives in dynamic environments with a proactive approach to problem-solving and process optimization.
Overview
26
26
years of professional experience
Work History
Freelancer
.
02.2024 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Optimized project efficiency by creating and implementing effective task management strategies.
Hotel Reservation Sales Agent
Novotel Montreal (Accor Group)
8 1999 - 8 2002
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Credit Analyst
Finance Canada
07.2022 - 01.2024
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Senior Project Manager
Patty Xenos Design inc
12.2013 - 06.2022
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Assistant to creative Director / President
- General administrative office work
- Accounting support
Sales & Marketing Assistant
Sofitel Montreal Golden Mile (Accor Group)
8 2002 - 11.2013
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
- Arranged and coordinated with clients to generate business for hotel.
- Created hotel awareness through social media campaigns.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
Hotel Reservation Agent
Sofitel Los Angeles (Accor Group)
04.1998 - 07.1999
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
Education
Master of Arts - Interior Design
Cégep De Trois-Rivières
Trois-Rivières, QC 09.1987 - 09.1990
Master In Administration - Administration / Accounting
Cégep De Sherbrooke
Sherbrooke, QC 09.1986 - 09.1989
Skills
Customer service
Flexible & Adaptable
Planning and Coordination
Self-motivated professional
Organization and Time management
Clerical
Multitasking abilities
MS Office
Written Communication
Virtual Assistance
Translation Services
Data Analysis
Report Analysis
Data Compilation
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Software
Autocad, Photoshop, Microsoft 365, Quickbooks,
Timeline
Freelancer
.
02.2024 - Current
Credit Analyst
Finance Canada
07.2022 - 01.2024
Senior Project Manager
Patty Xenos Design inc
12.2013 - 06.2022
Hotel Reservation Agent
Sofitel Los Angeles (Accor Group)
04.1998 - 07.1999
Master of Arts - Interior Design
Cégep De Trois-Rivières
09.1987 - 09.1990
Master In Administration - Administration / Accounting
Cégep De Sherbrooke
09.1986 - 09.1989
Hotel Reservation Sales Agent
Novotel Montreal (Accor Group)
8 1999 - 8 2002
Sales & Marketing Assistant
Sofitel Montreal Golden Mile (Accor Group)
8 2002 - 11.2013