Francois Marceau
Management analyst
Surrey,BC
Summary
Highly skilled and results-driven professional with over 20 years of experience in sales & marketing, hospitality, customer service, credit analysis, and project management. Proven track record in driving revenue growth, building strong customer relationships, and managing end-to-end projects to successful completion. Adept at assessing creditworthiness, mitigating risks, and providing tailored financial solutions. Strong leadership and communication abilities with a focus on delivering exceptional service and achieving organizational objectives. Thrives in dynamic environments with a proactive approach to problem-solving and process optimization.
Overview
26
26
years of professional experience
Work History
Freelancer
.
2024.02 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Optimized project efficiency by creating and implementing effective task management strategies.
Hotel Reservation Sales Agent
Novotel Montreal (Accor Group)
8 1999 - 8 2002
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Credit Analyst
Finance Canada
2022.07 - 2024.01
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Senior Project Manager
Patty Xenos Design inc
2013.12 - 2022.06
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Assistant to creative Director / President
- General administrative office work
- Accounting support
Sales & Marketing Assistant
Sofitel Montreal Golden Mile (Accor Group)
8 2002 - 2013.11
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
- Arranged and coordinated with clients to generate business for hotel.
- Created hotel awareness through social media campaigns.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
Hotel Reservation Agent
Sofitel Los Angeles (Accor Group)
1998.04 - 1999.07
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
Education
Master of Arts - Interior Design
Cégep De Trois-Rivières
Trois-Rivières, QC 1987.09 - 1990.09
Master In Administration - Administration / Accounting
Cégep De Sherbrooke
Sherbrooke, QC 1986.09 - 1989.09
Skills
Customer service
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Software
Autocad, Photoshop, Microsoft 365, Quickbooks,
Timeline
Freelancer
.
2024.02 - Current
Credit Analyst
Finance Canada
2022.07 - 2024.01
Senior Project Manager
Patty Xenos Design inc
2013.12 - 2022.06
Hotel Reservation Agent
Sofitel Los Angeles (Accor Group)
1998.04 - 1999.07
Master of Arts - Interior Design
Cégep De Trois-Rivières
1987.09 - 1990.09
Master In Administration - Administration / Accounting
Cégep De Sherbrooke
1986.09 - 1989.09
Hotel Reservation Sales Agent
Novotel Montreal (Accor Group)
8 1999 - 8 2002
Sales & Marketing Assistant
Sofitel Montreal Golden Mile (Accor Group)
8 2002 - 2013.11
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