Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Franco Santarossa Saez

Toronto,ON

Summary

Positive, determined and hardworking university student, currently studying and exploring the hospitality and tourism industry. Looking to further expand experience in the retail food and service industry.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Scarlet Gardens Nursery & Florist

Aldo Tumino & Flora Clu
Toronto , ON
05.2020 - 07.2023
  • Greeted customers and answered their inquiries about flower arrangements.
  • Assisted with the selection of flowers, plants, cards, and other items for purchase.
  • Prepared and wrapped orders for pick and delivery
  • Maintained store shelves and displays to ensure that merchandise was organized attractively.
  • Restocked inventory when necessary to maintain adequate supplies on hand.
  • Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.
  • Ensured compliance with health and safety regulations at all times.
  • Handled customer complaints professionally and referred them to management when appropriate.
  • Packed and wrapped completed arrangements for secure delivery.
  • Assisted owners with making merchandise purchasing decisions for shop.
  • Set up colorful and inspiring store displays and arrangements.
  • Trained new employees on proper handling techniques for fresh cut flowers.

Greenacres Inn Motel

Jitt Tana
Mississauga, ON
01.2021 - 01.2023
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Maintained accurate records of all guests' stays and charges.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Verified identification for security purposes prior to issuing room keys.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
  • Prepared documents related to guest including invoices, reservations.
  • Sorting incoming mail
  • Stocked office supplies in order to maintain adequate levels throughout the work day.
  • Responded to emails
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept organized receipts.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Issued room keys and escort instructions to bellhops.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Developed and implemented hotel policies and procedures.
  • Maintained high standards of quality control, hygiene, health and safety.

Toronto Cares

Sara Robinson
Toronto , ON
04.2020 - 10.2020
  • Identified and sorted items for packaging according to product specifications.
  • Labeled packages with barcodes, weight, and other information.
  • Collaborated with team members to ensure timely completion of orders.
  • Loaded and unloaded materials from trucks or containers.
  • Stacked completed packages onto pallets for shipment.
  • Labeled packages and recorded items packed in preparation for shipping.
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered packages to customers in a timely and efficient manner.

Education

High School Diploma -

Etobicoke Collegiate Institute
Etobicoke, ON
06.2023

Hotel, Resort And Restaurant Management

George Brown College
Toronto, ON

Skills

  • Friendliness and personability
  • Verbal communication skills
  • Collaborative and interpersonal skills
  • physical stamina and strength
  • Fast
  • Active Learning
  • Time management
  • Flexibility
  • Problem solving
  • Positive attitude always !!!

Certification

  • Ontario Smart Serve Certification (2023)
  • California Capstone Wine Certification Level 1 (2023)
  • Ontario VQA Certification (2023)
  • FirstAid Training Certification (2023)
  • Food Handler Certification (2023)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Full Professional
Portuguese
Professional

Timeline

Greenacres Inn Motel

Jitt Tana
01.2021 - 01.2023

Scarlet Gardens Nursery & Florist

Aldo Tumino & Flora Clu
05.2020 - 07.2023

Toronto Cares

Sara Robinson
04.2020 - 10.2020

High School Diploma -

Etobicoke Collegiate Institute

Hotel, Resort And Restaurant Management

George Brown College

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Franco Santarossa Saez