Franco Sanchez
South San Francisco
Summary
I have pursued a well rounded education in the craft of creating well made beverages, from coffee, tea, and extending into alcoholic beverages. I have become well oriented in a majority of the service industry and I have developed my skills through experience, hard work, the willingness to learn and correct myself. There is a sentimental value in serving a well made cup of coffee to patrons and to be able to include that to my professional life. I am very adaptive to change and happy to learn the in's and out's of the service industry, in any environment that I can. I am known for my reliability in good customer service, a strong work ethic, being a team player, ensuring efficiency in the work place under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Lead Barista
Soul Grind Coffee Roasters
10.2022 - Current
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations as a closer and opener.
- Resolved customer complaints quickly and professionally, taking initiative to resolve these issues, maintaining composure and positive relationships with patrons.
- Maintained inventory counts such as: Coffee and espresso grounds, milk count (oat, soy, almond, etc.)
- Mentored new staff members on proper techniques for espresso preparation, milk steaming, and pour overs.
- Learned every menu item's preparation and optimized workflow in order to meet the customers needs.
- Trained in serving alcoholic beverages such as beer and wine, as well as maintaining the proper equipment such taps and beer kegs.
Barista
Starbucks
11.2021 - 10.2022
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained brewing equipment as well as stocking issues.
- Keeping up with a fast work pace, such as morning rushes and large restocks.
- Memorizing a large/vast menu selection and customization to reach customer satisfaction.
- Introduced to a corporate world of coffee. Which promoted additional items with beverages, increasing store sales.
- Increased my knowledge on the "Do's" and "Absolutely Nots' of espresso.
Cashier
Grocery Outlet Bargain Market
06.2020 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
McDonald's Trainer
McDonald's
06.2018 - 08.2020
- Inspected dishes and utensils for cleanliness.
- Maintained proper food temperature to deliver to customers.
- Fast pace workflow.
- Memorized a variety of food items and current season specials
- Expressed proper communication with team to optimized full potential.
Education
High School Diploma -
Oceana High School
Pacifica08-2021
Skills
- Espresso and other drink preparation
- Menu memorization
- Inventory management
- Food service
- Cleanliness standards
- Adaptability to change
- Taking Initiative
- Food running
- Latte artistry
- Open schedule
Languages
Spanish
Native or Bilingual
Timeline
Lead Barista
Soul Grind Coffee Roasters
10.2022 - Current
Barista
Starbucks
11.2021 - 10.2022
Cashier
Grocery Outlet Bargain Market
06.2020 - 12.2021
McDonald's Trainer
McDonald's
06.2018 - 08.2020
High School Diploma -
Oceana High School
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