Franco Rocco
Saint-Hubert ,QC
Summary
Experienced professional with enhancing client satisfaction and retention through exceptional customer service and relationship building. Comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager
Affinity Group
12.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilze CRM to manage client information, track leads and monitor sales procress.
Sales Representative
Colabor Quebec
06.2023 - 12.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with products and kitchen knowledge.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Territory Manager
Excelso Food Service
01.2023 - 06.2023
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained and mentored In-Store Managers with sales, customer service techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Worked with vendors and suppliers to support timely delivery of products and services.
Multi Unit Franchise Owner
Cora's Breakfast & Lunch Restaurant
04.2015 - 04.2022
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Cultivated strong relationships with customers via in-store connections.
- Maximized revenue growth with effective cost management.
- Collaborated with franchisors on promotional campaigns to increase brand visibility within the local community.
Restaurant Manager
Woodland Pizza Group
02.2005 - 09.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Implemented POS system.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Business And Managerial Economics
Concordia University
Montreal, QCBusiness Administration And Management -
O 'Sullivan College
Montreal, QC05-1999
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Contract negotiation
- Operations
Websites
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Native or Bilingual
Spanish
Limited Working
Greek
Limited Working
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Timeline
Account Manager
Affinity Group
12.2023 - Current
Sales Representative
Colabor Quebec
06.2023 - 12.2023
Territory Manager
Excelso Food Service
01.2023 - 06.2023
Multi Unit Franchise Owner
Cora's Breakfast & Lunch Restaurant
04.2015 - 04.2022
Restaurant Manager
Woodland Pizza Group
02.2005 - 09.2014
Business And Managerial Economics
Concordia University
Business Administration And Management -
O 'Sullivan College
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