Summary
Overview
Work History
Education
Skills
Timeline
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Franco Morgan

Toronto,ON

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

15
15
years of professional experience

Work History

Craft Beer Sales Representative

Halo Brewery
Toronto, ON
12.2024 - Current
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Resolved customer issues related to product quality or availability promptly.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Cross-sold additional products and services to purchasing customers.
  • Prepared monthly progress reports outlining key achievements against targets set.
  • Built relationships with business owners, distributors, and retailers to expand distribution networks.
  • Developed and implemented strategies to increase sales of craft beer in the region.

Bar Manager

Left Field Brewery
Toronto, ON
10.2023 - 11.2024
  • Explained goals and expectations required of trainees.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored cash intake to reduce discrepancies.
  • Monitored patron alcohol consumption to encourage safety.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Maintained detailed inventory of bar supplies and stocked work areas.

Seasonal Server

Rorschach Brewery
Toronto, ON
04.2024 - 09.2024
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.

Seasonal Server

Godspeed Brewery
Toronto, Ontario
05.2023 - 10.2023
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Informed customers of daily specials and signature menu items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Small Business Owner

Common Ground
Glasgow, Scotland
03.2022 - 03.2023
  • Studied business laws to comply with legal and administrative requirements.
  • Met with service vendors or product suppliers to facilitate delivery.
  • Conducted market research to identify trends, opportunities, and competitive threats.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Obtained financing to fund expenses for retail space, office equipment and hiring employees.
  • Established and maintained relationships with suppliers, clients, and other business partners.

Assistant Manager

Grain and Grind Coffee
Glasgow, Scotland
10.2021 - 02.2022

Operations Manager

Krave Coffee
Toronto, Ontario
03.2017 - 03.2020
  • Built strong operational teams to meet process and production demands.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Supervisor/Coffee Lead/Star Team

Starbucks Coffee Co.
Edinburgh, Scotland
04.2010 - 10.2016
  • Evaluated and analyzed product performance to develop optimal improvement strategies.
  • Determined direction for seasonal merchandise by researching and analyzing trends.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Delivered timely support by tracking issues and communicating resolutions to end users.

Education

Bachelor of Arts - Music

Newcastle University
Newcastle Upon Tyne
08-2010

Associate of Arts - Music

Edinburgh College
Edinburgh
08-2008

Skills

  • Customer service
  • Sales strategies
  • Market research
  • Product knowledge
  • Inventory management
  • Relationship building
  • Team leadership
  • Conflict resolution
  • Time management
  • Effective communication

Timeline

Craft Beer Sales Representative

Halo Brewery
12.2024 - Current

Seasonal Server

Rorschach Brewery
04.2024 - 09.2024

Bar Manager

Left Field Brewery
10.2023 - 11.2024

Seasonal Server

Godspeed Brewery
05.2023 - 10.2023

Small Business Owner

Common Ground
03.2022 - 03.2023

Assistant Manager

Grain and Grind Coffee
10.2021 - 02.2022

Operations Manager

Krave Coffee
03.2017 - 03.2020

Supervisor/Coffee Lead/Star Team

Starbucks Coffee Co.
04.2010 - 10.2016

Bachelor of Arts - Music

Newcastle University

Associate of Arts - Music

Edinburgh College

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Franco Morgan