Franck Gery MBOUNGOU
Winnipeg,Canada
Summary
I am an experienced IT professional with over 7 years of experience in the industry. I started my career from scratch and have worked my way up to my last role position as a Senior Azure Cloud Engineer. Throughout my career, I have gained extensive knowledge and expertise in cloud computing, virtualization, Container, Self Management, Service Desk, Customer Support and network infrastructure. IN HCLTech, I have worked as the IT Analyst, Provided the First support and Second line support to the Customer, To fix the Software, Hardware and Network Issue by Call , Chat and email. In LTIMIndtree I have worked as the Senior Engineer, Helped the Customer to fix by troubleshooting the synchronization issue from On-Premise to the Azure Cloud and Also managing Azure Active Directory Customer issue, Like Provisioning the Application to Azure Enterprise application, B2B users, B2C, creation of group Policy, Privilege Identity Management(PIM), RBAC role, Customize the Domain name, Creation and Managing the Resource group also designing, implementing, and maintaining cloud-based solutions that meet the needs of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Engineer
LTIMindtree
Kraków, Poland
12.2022 - 11.2023
- Install and manage Microsoft Entra Connect and Troubleshooting, Microsoft Entra ID user provisioning, Customize sync (inbound and outbound rule), Upgrade Microsoft Entra Connect, Microsoft Entra Connect health and monitoring, Password write back, Sync Users from Premises to Cloud, Create and delete the directories, Active directory domain services (ADDS) + LDAP, Manage the Security group and group membership, Dynamic membership rule based on user or device id, Assigning the license and roles (user-based or group based), Creating RBAC Role, Custom roles, key vault creation and management, Privileged identity management (PIM), Microsoft Entra ID password protection, SSPR and modes of SSPR, Microsoft Entra ID B2C and B2B, Activity logs, Adding guest users with or without a mailbox, Admin Takeover for viral tenant (Need access to DNS Server)
Senior IT Analyst
HCLTech
Kraków, Poland
02.2018 - 12.2022
- Provide hardware/software/network problem diagnostic/resolution via telephone, Chat, and Email for customers end users, Work closely with support staff to obtain technical knowledge and to permanently solve Difficult, Managing SLA Ticket, Managing and cooperating with international teams, Creation and extentions of Users SAP access, Creation and extentions of Users account Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
Technical Support Engineer
Tekrum
Lviv, Ukraine
04.2015 - 02.2016
- Providing first level technical support to customers, Ability to convey technical solutions in a clear and concise manner, Installing and configuring computer hardware systems and IT software, Undertaking analysis, diagnosis and resolution of client problems via phones mail & face to face contact, Quickly responding to customer enquiries and concerns, Escalating unresolved problems to other support staff, asking ownership of problems and tracking them to a successful conclusion, Raising & maintaining incident tickets and problem records, Reviewing performance against Service Level Agreements, Analysing call logs to spot trends and underlying issues, Producing documentation and reports to a high standard, Testing and evaluating new technology, Setting up new users' accounts and profiles and dealing with password issues, Monitoring IT network to ensure availability to all users.
Education
Master - Information Technology And Management
University Of Social Sciences Warsaw
Warsaw, Poland05-2022
Bachelor of Science - Telecomunication Engineering
Lviv National Polytechnic University
Lviv,Ukraine06-2016
Skills
- SAP
- Active Directory
- Service Level Agreements
- LDAP
- Provisioning
- Identity Management
- DNS Server
- Records Management
- Technical Support
- Telecommunications
- B2C
- Sales Support
- Inbound and Outbound
- B2B
- Strategic Sales
- Documentation
- Acrobat
- Quality Assurance
- Python Programming/Scripting Language
- Microsoft Office
- Computer Networks
- JSON
- ServiceNow
- Atlassian JIRA
- Microsoft Dynamics
- Microsoft Dynamics CRM
- VPN (Virtual Private Network)
- Printers
- Hardware Upgrades
- Software Installation
- Jenkins
- Microsoft Windows Server
- Microsoft Windows Azure
- Ubuntu
- Wireless LAN
- Amazon Web Services (AWS)
- Software Engineering
Certification
- AZ-400 Exam Prep: Microsoft Azure DevOps Solutions
- Combining DevOps Tools at Scale - Jenkins, SonarQube, Artifactory, Splunk, and Jira
- DevOps Foundations - DevOps Institute Certication Exam Preparation
- Docker Certied Associate (DCA) Exam Preparation
- DevOps Playbook - CI/CD Tools and Services
- AZ-104 Exam Preparation: Microsoft Azure Administrator
- SC-900 Exam Prep: Microsoft Security, Compliance, and Identity Fundamentals
- Account Management- Specialist
- AAD Synchronization - Specialist(L200) Assessment
- Microsoft Azure Fundamentals
- Python Basics
- ITIL 4 Foundation: Key Concepts
Languages
French
Native/ Bilingual
English
Professional
Ukrainian
Full Professional
Work Permit
- Open Work Permit Active
Timeline
Senior Engineer
LTIMindtree
12.2022 - 11.2023
Senior IT Analyst
HCLTech
02.2018 - 12.2022
Technical Support Engineer
Tekrum
04.2015 - 02.2016
Master - Information Technology And Management
University Of Social Sciences Warsaw
Bachelor of Science - Telecomunication Engineering
Lviv National Polytechnic University