Franck Simon

Agile Leadership:

• Implemented Scrum methodologies, fostering team collaboration and adaptability. Enhanced team velocity by 50%,
• Conducted Agile daily standup, weekly grooming, monthly retrospective.

Project Execution:

• Defined project scope, goals, and deliverables. Ensured timely delivery of clinical portal.
• Consistently delivered high-quality software solutions within budget. Directed weekly delivery of new software versions.

Stakeholder Collaboration:

• Established robust communication channels with stakeholders for effective project management.
• Cultivated strong relationships with cross-functional teams, ensuring a unified approach to project goals

Risk Management:

• Proactively identified and addressed potential risks and issues, ensuring successful project outcomes.
• Led risk assessment sessions and implemented mitigation strategies.

Risk Management:

• Proactively identified and addressed potential risks and issues, ensuring successful project outcomes.
• Led risk assessment sessions and implemented mitigation strategies.

Key Achievements:

• Led successful deployment of Quebec Clinical Genomic web portal
• Achieving high customer satisfaction. Recognized for creating and leading high-performing Agile team

Implementation Activities:

• Executed system hardware and software installations, network setup, and application configurations.
• Established connectivity for instruments, Laboratory Information System (LIS), and Laboratory Automation System (LAS).

Pre-Implementation Support:

• Supported the sales process through pre-installation meetings and technical demonstrations.

Post-Implementation Support:

• Provided comprehensive on-site and remote support, addressing queries and troubleshooting issues to ensure seamless operations.

Key Achievements:

• Successfully executed [number] implementations, ensuring smooth integration of healthcare technology solutions.
• Received commendation for delivering exceptional technical demonstrations during the sales process.
• Proactively provided effective post-implementation support, contributing to high client satisfaction.

Installation Expertise:

• Installed advanced monitoring systems (temperature, pressure, humidity) in major hospitals across Canada and the United States, as well as pharmaceutical companies.

Customer Technical Support:

• Provided expert technical support to clients, addressing queries and troubleshooting issues promptly.
• Conducted comprehensive training sessions for customers to ensure optimal system utilization.

Key Achievements:

• Successfully implemented monitoring systems in key healthcare institutions, contributing to enhanced environmental control.
• Received positive feedback for delivering effective technical support, resulting in increased customer satisfaction.
• Conducted impactful training sessions, empowering clients to maximize the benefits of the installed systems.