Francis Xavier Cyril Matovu
Toronto,ON
Summary
Caring and motivated Social service Worker offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Plus a high passion and desire to eradicate chronic homelessness in the society.
Overview
9
9
years of professional experience
Work History
Administrative Assistant Front Desk Volunteer
BlackCAP and ACCHO
Toronto, ON
01.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Refugee Outreach Research Associate Volunteer
Glocal Foundation of Canada
Toronto, ON
11.2023 - Current
- Assist in the preparation of reports, presentations and correspondence.
- Provide administrative support to senior management team.
- Compile data into spreadsheets for analysis or reporting purposes.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Created presentations to explain research findings to colleagues and supervisors.
- Did presentations on the refugee research findings.
Social Worker/Settlement Practitioner
Uganda Minority Shelters Consortium UMSC
Kampala
04.2021 - 07.2023
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Developed individualized service plans with clients to address their identified goals.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Educated clients about the impact of trauma on mental health and well-being.
- Collaborated with family members to provide comprehensive support services to clients.
- Maintained accurate records of client progress and interactions according to agency standards.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Provided crisis intervention services for clients experiencing acute distress.
Social Work Assistant
The Mityana Charity
04.2018 - 02.2021
- Established foundational processes for business operations.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Updated business processes, products and team makeups to generate more business opportunities and cater to client needs.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Suggested various ways to help alleviate poverty.
- Discovered various ways on getting clients with life skills like education in society.
- Attended team meetings to discuss client progress and collaborate with other professionals.
- Conducted home visits to assess family dynamics and provide resources to families in need.
Student Office Assistant Volunteer
Jozi Circus School South Africa
Johannesburg, Gauteng
05.2017 - 02.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Organized supplies and materials needed for children projects or initiatives.
- Reached out to various community in order to seek out children and youth that required shelter and also registered them to the acrobatics programs.
- Collaborated with other volunteers on special projects as needed.
Volunteer Settlement Social Worker
Swc(Shelter for women and Children UGANDA
Kampala
01.2016 - 06.2017
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Suggested various charity events to create awareness of homelessness and women abuse eg ; "walk a mile in her shoes"
- Collaborated with family members to provide comprehensive support services to clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Facilitated peer support groups to help clients connect with others.
- Linked Clients to various services that they required to improve there day to day lives.
Volunteer Social Inclusion Worker
Dorah's Ark
Johannesburg, Gauteng
03.2015 - 11.2015
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Provided Information on community Resources and Government Programs
- Assisted clients with life skills like literacy, career planning and access to free education.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
Education
Bachelor of Social Sciences - Double Major in Psychology And Sociology
Monash University South Africa
Johannesburg02.2018
Skills
- Conflict Alleviation
- Strategic Partnership
- Business Development
- Team building
- Good communicator
- Problem solver
- Microsoft word, PowerPoint,
- Project management
- Budgeting
- Crisis management
- Data gathering
- Data analysis
- Health and safety compliance
- Crisis Intervention
- Case Management
- Compassionate
- Spiritual Development
- Harm reduction training
- Volunteer training
Affiliations
- Sports
- Praying
Languages
English
Professional
Luganda
Native/ Bilingual
Timeline
Administrative Assistant Front Desk Volunteer
BlackCAP and ACCHO
01.2024 - Current
Refugee Outreach Research Associate Volunteer
Glocal Foundation of Canada
11.2023 - Current
Social Worker/Settlement Practitioner
Uganda Minority Shelters Consortium UMSC
04.2021 - 07.2023
Social Work Assistant
The Mityana Charity
04.2018 - 02.2021
Student Office Assistant Volunteer
Jozi Circus School South Africa
05.2017 - 02.2018
Volunteer Settlement Social Worker
Swc(Shelter for women and Children UGANDA
01.2016 - 06.2017
Volunteer Social Inclusion Worker
Dorah's Ark
03.2015 - 11.2015
Bachelor of Social Sciences - Double Major in Psychology And Sociology
Monash University South Africa
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