Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic
FRANCIS VER B. ALLERITE

FRANCIS VER B. ALLERITE

19 KEITH AVENUE,COLLINGWOOD ONTARIO

Summary

Self-motivated and dedicated hotelier with six years competent hospitality management experience, eager to harness my full potential and passion towards delivering excellent customer service Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Overview

13
13
years of professional experience

Work History

GUEST ROOM INSPECTOR

LIVING WATER RESORTS AND SPA
07.2022 - Current
  • Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
  • Ensured guest satisfaction with thorough inspections of rooms prior to checkin.
  • Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
  • Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.

Housekeeping Room Attendant

LIVING WATER RESORT AND SPA
07.2022 - Current
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Environmental Services Attendant

STUDIO CITY HOTEL
10.2015 - Current
  • Maintained daily facility operations
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
  • Aims to create a good working service, improve operations and provide exceptional customer service.

Guest Room Coordinator

CRIMSON RESORT AND SPA
10.2010 - 07.2012
  • Performed proactively while working under logistical challenges
  • Coordinated and communicated with coworkers and guests in order to promptly and satisfactorily respond to emergency situations
  • Delivered value-added client service through resourceful handling of guests’ special and unique requests to ensure superior quality stay
  • Worked with a team of (x) and managed resources to efficiently accommodate guest request.

Education

Associate in Hospitality Management -

UNIVERSITY OF SAN JOSE – RECOLETOS
03.2010

Skills

  • Confident agility and proactiveness in working under pressure and logistical challenges
  • Effective communication with guests from different national backgrounds
  • Teamwork and collaboration with coworkers in the hotel industry
  • [Language] Fluency
  • Hotel and Hospitality Knowledge
  • Team Supervision
  • Health and Safety Regulations
  • Training Staff
  • Customer service

Training

  • Customer Care 1 & 2
  • Multi-Cultural Tourism Industry
  • Safety and Security in the field of Tourism
  • First Aid, CPR and EAD Course

Languages

English
Full Professional

Timeline

GUEST ROOM INSPECTOR

LIVING WATER RESORTS AND SPA
07.2022 - Current

Housekeeping Room Attendant

LIVING WATER RESORT AND SPA
07.2022 - Current

Environmental Services Attendant

STUDIO CITY HOTEL
10.2015 - Current

Guest Room Coordinator

CRIMSON RESORT AND SPA
10.2010 - 07.2012

Associate in Hospitality Management -

UNIVERSITY OF SAN JOSE – RECOLETOS

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FRANCIS VER B. ALLERITE