Francis Evan Cruz
Hinton,AB
Summary
Motivated employee with a strong work ethic and exceptional customer service skills. Adaptable and able to quickly master new skills. Committed to meeting company needs with consistent and organized practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relocation & Sales Manager
Blue Sky Pets Relocation
Dubai , UAE
04.2022 - 06.2024
- Respond to all inquiries regarding the relocation of pets
- Offer details on the necessary requirements and timeline for relocating pets, and assist clients in comprehending the entire process of pet relocation
- Prepare quotes & invoices
- Handle the expectations of clients, both domestic and international
- Review clients' pet documents to ensure compliance with export/import requirements
- Processing export permits and international health certificates, as well as preparing certificates required by the importing countries (such as the EU, Australia, South Africa, etc.)
- Established relationships with key clients, while maintaining existing customer base.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Customer Service Executive (Part Time)
Blue Oasis Veterinary Clinic
Dubai , UAE
04.2022 - 05.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Communicated effectively with team members to ensure timely response times for customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Relocation Manager
Paws&Whiskers Pets Nursery LLC
Dubai , UAE
01.2020 - 03.2022
- Answer calls, WhatsApp messages & emails for all pet relocation inquiries
- Provide requirements and timeline needed for the pet move and help clients understand the whole pet relocation experience
- Assure that customers get clear and understandable quotes in a timely fashion
- Manage the expectation of both domestic and international clients
- Does marketing strategy on how to boost pet relocation inquiries and confirm pet moves
- Manage daily schedule for the pet transport and confirms/re-confirm with the client
- Check client's pet documents and make sure it complies with the export/import requirement
- Application of export permit/international health certificate and preparing importing country certificate (EU, AUS, ZA, etc.)
- Request quote with our partner agent globally and coordinate with import/export pet moves
- Negotiated contracts with external vendors such as realtors, movers, storage companies and other suppliers.
- Developed and implemented relocation policies, procedures and best practices.
Pet Relocation Specialist / Driver / Admin Assistant
Blue Oasis Veterinary Clinic LLC
Dubai , UAE
06.2016 - 12.2019
- Register Patients online to the municipality
- Pick up and drop off patients for vet appointments or emergencies
- Process the export and import application papers for relocation of pets
- Collecting payments from clients
- Dropping off samples to the laboratories
- Purchase or pick up medicines or supplies for the clinic
- Coordinate and follow up with clients before and after appointments
- Checking in pets to the airline for transport
Front Desk Reception/Sales Executive
Ahdaaf Sport Club LLC.
Dubai , UAE
05.2014 - 06.2016
- To meet and greet clients
- Assist clients regarding their needs and demands
- Receive calls from clients regarding their booking
- Make and adjust bookings
- Call new and previous clients to make a contract to increase sales
- Answer email Inquiry regarding what our company provides
- Make Quotations and invoices for our contract clients
- Make daily, weekly and monthly booking reports and assumption
- Make daily, weekly and monthly cashflow
- Update clients database
Technical Support Representative
Teleperformance Inc. (BPO)
Paranaque City , Philippines
03.2012 - 01.2014
- Account: Toshiba Expert Care - Level 3
Technical Support Representative
Teletech (BPO)
Roxas Boulevard, Pasay City , Philippines
01.2011 - 03.2012
- Account: AT&T High Speed Internet - Tier 1
Education
High School Diploma -
St. Francis of Assisi College System
Philippines03-2009
Skills
- Client Relationship Management
- Strategic Planning
- Market Research
- Spreadsheets
- Negotiation
- Accepting criticism
- Social media
- Communication
- Creativity
Certification
- IPATA Pet Shipper Certificate
- IPATA BOAS Certified Pet Shipper
- IATA LAR Certificate
Timeline
Customer Service Executive (Part Time)
Blue Oasis Veterinary Clinic
04.2022 - 05.2024
Relocation & Sales Manager
Blue Sky Pets Relocation
04.2022 - 06.2024
Relocation Manager
Paws&Whiskers Pets Nursery LLC
01.2020 - 03.2022
Pet Relocation Specialist / Driver / Admin Assistant
Blue Oasis Veterinary Clinic LLC
06.2016 - 12.2019
Front Desk Reception/Sales Executive
Ahdaaf Sport Club LLC.
05.2014 - 06.2016
Technical Support Representative
Teleperformance Inc. (BPO)
03.2012 - 01.2014
Technical Support Representative
Teletech (BPO)
01.2011 - 03.2012
- IPATA Pet Shipper Certificate
- IPATA BOAS Certified Pet Shipper
- IATA LAR Certificate
High School Diploma -
St. Francis of Assisi College System
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