Francisco Jovanhy Avila Marin
Lancaster
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
B5 (Iss Facility Services)
Shire/Takeda B5
07.2018 - Current
- Building 5 Manufacturing room cleaning
- Qualified in room cleaning
- Qualified in solution making
- Qualified in small parts and 5 step cleaning
- Qualified in Gowning in B5
- Qualified velobinding
- Knowledgeable in B5 uncontrolled and controlled area
- Comply with SOPs/GMP/GDP in excellent formation
- Perform room cleaning, organizing, restocking, and trash
- Discard of biohazards to the proper area
- In charge of leading my team to success
Assistant Manager
Del Taco
01.2007 - Current
- Make cash deposits
- Control staffing and labor
- Control inventory and food costs
- Generate staff schedules
- Create an amazing customer experience
- Regular employee reviews for all team members
- Ensure adherence of all store procedures
- Award employee incentives through the corporate recognition program
- Work with Ecolab sanitation equipment and products
- Schedules, labor, deposits
Dispatcher
AVTA
Lancaster
03.2016 - 03.2019
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed daily delivery and work schedules to maximize coverage.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Dispatched drivers to meet daily delivery needs for company customers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Analyzed operational data to identify trends and areas for improvement.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Ordered supplies or equipment to issue to personnel.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Mentored junior team members and managed employee relationships.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Investigated and resolved customer and vendor issues to retain business.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Updated records of driver locations, delays, and cancellations.
- Participated in team meetings discussing changes in procedures or processes.
- Received and dispatched calls for emergency services.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
- Addressed questions, problems or requests for service or equipment.
- Recorded and maintained files or records of customer requests, work or services performed.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Recorded results of service calls to create report summaries for senior management.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
Server/Cashier
Portos Bakery and Café
08.2007 - 01.2008
- Work with cash handling
- Engage with customers and create a welcoming customer experience
- Stock inventory
- Clean the café at end of the shift and throughout the day as needed
- Worked with sanitizing work area and work utensils
Education
High School -
Glendale High School
01.2007
Skills
- Bilingual - English and Spanish
- Punctual
- Great work ethic
- Dedicated
- Motivated
- Motivating
- Works well with others
References
- Xavier Martinez, (323) 717-1001
- Juan Aguilar, (818) 415-9363
- Jaime Rivera, (323) 373-6735
Timeline
B5 (Iss Facility Services)
Shire/Takeda B5
07.2018 - Current
Dispatcher
AVTA
03.2016 - 03.2019
Server/Cashier
Portos Bakery and Café
08.2007 - 01.2008
Assistant Manager
Del Taco
01.2007 - Current
High School -
Glendale High School