Francisco Javier Rodriguez

As a teller I process transactions including deposits, withdrawals, and payments while verifying that proper documentation is provided. I manage high-volume transactions during peak hours while maintaining attention to detail and ensuring risk management. I provide exceptional customer service, resulting in increased client retention and loyalty. I complete cash line and vault balancing, ensuring accuracy and minimizing discrepancies. I monitor and report suspicious activity in line with bank security policies. I educate customers on use of banking mobile app, uncover customer's needs, and refer customers to correct bankers.

As a Retail Wireless Consultant I worked in direct customer service. I immediately greeted customers with a warm welcome. I assisted customers with any questions and needs that they had. I assisted customers with billing issues, accessing account information, and answering any technical questions they had. I ensured to listen to customers and asked open ended questions that helped me assist and provide customers with the products and services that they needed. I assisted customers by processing their bill payments, balanced the daily cash drawers, and prepared the cash deposits that needed to be taken to the bank.

As a Sales Consultant I assisted customers with any technical needs that they had. I assisted customers with bill payments. I provided customers our options of plans and assisted with finding the best services and products that were the best fit for them.

I assisted a family with child care in a time of need. I cared for 2 year old and 6 year old siblings. O completed fun activities with children, took children to the park and playgrounds during daytime hours, and prepared meals and snacks for children.

As a Cashier/Customer Service person I greeted guests as they came in, handled all cash and credit transactions, maintained the store clean, and accepted and restocked merchandise orders.

As a merchandiser I unboxed and stocked products, I set the products to planogram, I assisted customers by answering questions about products and directed customers to where they could find the products.