Francisco Javier Rodiles Alvarez Manilla

• Balance front desk and restaurant daily activities
• Ensure services standards are met daily
• Keep high guest's customer service
• Generate daily revenue management and occupancy reports
• Acts as liaison with departments (Housekeeping, Guest Services, Reservations and Restaurant)
• Liaise with VIP and tourist parties providing special attention guests requirements
• Follow and provide emergency procedures as needed
• Carry out the night audit process providing guidance to assurance and improve the organization's operations
• Developed, improved, and automated daily processes and standards
• Training and coaching new night auditors.

• Spearheaded over 5 large-scale transformation initiatives, adhering to corporate methodologies, and achieving successful outcomes
• Formulated and managed annual IT budgets across various systems and platforms
• Directed the enhancement and support of over 70 applications spanning mainframe, AS/400, Windows, Linux, and Web environments
• Provided pivotal support to sales, marketing, and finance through the management of daily big data operations
• Crafted and implemented cutting-edge IT strategies, ensuring seamless daily functions in line with global standards and local requirements
• Ensured IT operations excellence by integrating ITIL framework across all processes
• Managed and inspired an IT team of 70, including 5 direct reports, fostering a high-performance culture
• Boosted distribution warehouse productivity by 40%, processing 10,000+ invoices per day without interruptions, through strategic system enhancements
• Established and governed a Project Management Office, overseeing 40 projects from inception to completion, including budget control, vendor selection, and quality assurance
• Crafted a comprehensive IT project roadmap, setting a standard for project execution and delivery
• Actively engaged in the recruitment process, interviewing and onboarding new IT talent.

• Managed multiple technology projects with multidisciplinary teams
• Managed resources, budget, and timing with internal/external teams local and foreign
• Generated risk analysis and audited requirements for main information technology branch on Hong Kong
• Performed budget availability analysis for new site and generated new solution to be on time and budget.

• Lead JDE (One world) implementation for 15 Mexico local companies
• Conducted projects of high impact for business functional areas in all its phases with national and international impact, with JD Edwards v7m3a9 system using local and virtual teams
• Developed the DRP (Disaster Recovery Plan) for Mexico with Shell's standards and local audit standards, provided the accesses and maintained the SOX audit (Sarbanes-Oxley) requirements
• Provide on-site and virtual training and support for LATAM.

· Created the Project Management Office for 40 projects from Start to End phase and managed their budget, vendor selection, and quality assurance.

· Designed and delivery roadmap to be followed by all IT projects.

· Participates in interviewing and recruiting of new team members.